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Evaluation of Quality Systems for Specialist Contractors

Landin, Anne LU and Persson, Mats LU (1998) In Engineering Construction and Architectural Management 5(3). p.210-219
Abstract
Quality systems are being adopted by the Swedish building industry to an increasing degree. The present paper examines two categories of specialist contractors — electrical contractors, and plumbing, heating and ventilation contractors — and the introduction of quality systems in these environments. The companies were assessed in terms of the ISO 9001 standard and the Crosby Quality Management Maturity Grid. The evaluation shows that much has been accomplished in efforts to ensure quality, but that much is yet to be done. Considering the investment in resources which the introduction of a quality system represented for these firms, it is noteworthy that none of them measured the effects of quality control in a concrete way. A specific... (More)
Quality systems are being adopted by the Swedish building industry to an increasing degree. The present paper examines two categories of specialist contractors — electrical contractors, and plumbing, heating and ventilation contractors — and the introduction of quality systems in these environments. The companies were assessed in terms of the ISO 9001 standard and the Crosby Quality Management Maturity Grid. The evaluation shows that much has been accomplished in efforts to ensure quality, but that much is yet to be done. Considering the investment in resources which the introduction of a quality system represented for these firms, it is noteworthy that none of them measured the effects of quality control in a concrete way. A specific instrument, based on ISO 9001 and the Crosby Grid, is seen as applicable. The importance of developing the evaluation of quality systems further is emphasized, an approach which can be used both by suppliers and by customers. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Engineering Construction and Architectural Management
volume
5
issue
3
pages
210 - 219
publisher
Emerald Group Publishing Ltd.
external identifiers
  • scopus:84992975938
ISSN
0969-9988
DOI
10.1108/eb021075
language
English
LU publication?
yes
id
613e38cd-5e43-44f1-8f5b-b05ab49a62d8 (old id 927620)
date added to LUP
2010-09-24 15:08:01
date last changed
2017-09-24 04:38:46
@article{613e38cd-5e43-44f1-8f5b-b05ab49a62d8,
  abstract     = {Quality systems are being adopted by the Swedish building industry to an increasing degree. The present paper examines two categories of specialist contractors — electrical contractors, and plumbing, heating and ventilation contractors — and the introduction of quality systems in these environments. The companies were assessed in terms of the ISO 9001 standard and the Crosby Quality Management Maturity Grid. The evaluation shows that much has been accomplished in efforts to ensure quality, but that much is yet to be done. Considering the investment in resources which the introduction of a quality system represented for these firms, it is noteworthy that none of them measured the effects of quality control in a concrete way. A specific instrument, based on ISO 9001 and the Crosby Grid, is seen as applicable. The importance of developing the evaluation of quality systems further is emphasized, an approach which can be used both by suppliers and by customers.},
  author       = {Landin, Anne and Persson, Mats},
  issn         = {0969-9988},
  language     = {eng},
  number       = {3},
  pages        = {210--219},
  publisher    = {Emerald Group Publishing Ltd.},
  series       = {Engineering Construction and Architectural Management},
  title        = {Evaluation of Quality Systems for Specialist Contractors},
  url          = {http://dx.doi.org/10.1108/eb021075},
  volume       = {5},
  year         = {1998},
}