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Odysseys: analysing service journeys from the customers’ perspective

Gyimothy, Szilvia LU (2001) In Managing Service Quality 10(6). p.389-396
Please use this url to cite or link to this publication:
author
publishing date
type
Contribution to journal
publication status
published
subject
in
Managing Service Quality
volume
10
issue
6
pages
389 - 396
language
English
LU publication?
no
id
b6074f5c-1865-4df5-8ad4-1fd59b16d16b (old id 935144)
date added to LUP
2008-01-18 20:01:57
date last changed
2016-06-29 09:07:46
@article{b6074f5c-1865-4df5-8ad4-1fd59b16d16b,
  author       = {Gyimothy, Szilvia},
  language     = {eng},
  number       = {6},
  pages        = {389--396},
  series       = {Managing Service Quality},
  title        = {Odysseys: analysing service journeys from the customers’ perspective},
  volume       = {10},
  year         = {2001},
}