Alignment of Software Product Quality Goals in Two Outsourcing Relationships
(2010) 14th International Conference on Evaluation and Assessment in Software Engineering (EASE), (2010)- Abstract
- Issues with software product quality are commonly reported when organisations engage in outsourcing relationships. To address this issue, value-based software engineering literature emphasises the need for all success-critical stakeholder groups to work towards a mutually agreed goal.
Aim: This paper presents a case study that aims to compare and contrast the priority two groups place on software product quality - stakeholders internal to the development organisation, and stakeholders from outsourcing relationships.
Method: A model of software product quality was developed and used for this study based on ISO 9126 standard. Questionnaires were collected from 38 representatives of the two key... (More) - Issues with software product quality are commonly reported when organisations engage in outsourcing relationships. To address this issue, value-based software engineering literature emphasises the need for all success-critical stakeholder groups to work towards a mutually agreed goal.
Aim: This paper presents a case study that aims to compare and contrast the priority two groups place on software product quality - stakeholders internal to the development organisation, and stakeholders from outsourcing relationships.
Method: A model of software product quality was developed and used for this study based on ISO 9126 standard. Questionnaires were collected from 38 representatives of the two key stakeholder groups, in which each person rates the relative importance of aspects of software product quality using the hierarchical cumulative voting (HCV) technique. The results of these two groups were then analysed and compared.
Results: The results show the stakeholders priorities to be a merging of the priorities from both the software development organsiation, and the firm providing the outsourced services. Further, stakeholders from outsourced relationships had greater difficulty define an ideal future balance of software product qualities.
Conclusions: One of the keys to success when outsourcing is to ensure both the internal and external groups understand the needs of each other - and ensure they can work towards a sufficiently compatible goal. It may be necessary to change the way work is outsourced to align the goals of both firms to be compatible. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1689364
- author
- Barney, Sebastian and Wohlin, Claes LU
- organization
- publishing date
- 2010
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- host publication
- 14th International Conference on Evaluation and Assessment in Software Engineering (EASE)
- pages
- 9 pages
- publisher
- British Informatics Society Ltd.
- conference name
- 14th International Conference on Evaluation and Assessment in Software Engineering (EASE), (2010)
- conference location
- Keele University, United Kingdom
- conference dates
- 2010-04-12 - 2010-04-13
- external identifiers
-
- scopus:81255189393
- project
- Embedded Applications Software Engineering
- language
- English
- LU publication?
- yes
- id
- 99059d69-3dd0-48f8-a04b-816c08186f50 (old id 1689364)
- alternative location
- http://www.bcs.org/server.php?show=conWebDoc.34786
- http://www.bcs.org/upload/pdf/ewic_ea10_session3paper2.pdf
- date added to LUP
- 2016-04-04 10:28:07
- date last changed
- 2024-03-25 05:13:44
@inproceedings{99059d69-3dd0-48f8-a04b-816c08186f50,
abstract = {{Issues with software product quality are commonly reported when organisations engage in outsourcing relationships. To address this issue, value-based software engineering literature emphasises the need for all success-critical stakeholder groups to work towards a mutually agreed goal.<br/><br>
<br/><br>
Aim: This paper presents a case study that aims to compare and contrast the priority two groups place on software product quality - stakeholders internal to the development organisation, and stakeholders from outsourcing relationships.<br/><br>
<br/><br>
Method: A model of software product quality was developed and used for this study based on ISO 9126 standard. Questionnaires were collected from 38 representatives of the two key stakeholder groups, in which each person rates the relative importance of aspects of software product quality using the hierarchical cumulative voting (HCV) technique. The results of these two groups were then analysed and compared.<br/><br>
<br/><br>
Results: The results show the stakeholders priorities to be a merging of the priorities from both the software development organsiation, and the firm providing the outsourced services. Further, stakeholders from outsourced relationships had greater difficulty define an ideal future balance of software product qualities.<br/><br>
<br/><br>
Conclusions: One of the keys to success when outsourcing is to ensure both the internal and external groups understand the needs of each other - and ensure they can work towards a sufficiently compatible goal. It may be necessary to change the way work is outsourced to align the goals of both firms to be compatible.}},
author = {{Barney, Sebastian and Wohlin, Claes}},
booktitle = {{14th International Conference on Evaluation and Assessment in Software Engineering (EASE)}},
language = {{eng}},
publisher = {{British Informatics Society Ltd.}},
title = {{Alignment of Software Product Quality Goals in Two Outsourcing Relationships}},
url = {{http://www.bcs.org/server.php?show=conWebDoc.34786}},
year = {{2010}},
}