Resilience in everyday operations: A framework for analyzing adaptations in high-risk work
(2014) In Journal of Cognitive Engineering and Decision Making 8(1). p.78-97- Abstract
- Managing complexity and uncertainty in high-risk sociotechnical systems requires people to continuously adapt. Designing resilient systems that support adaptive behavior requires a deepened understanding of the context in which adaptations take place, of conditions and enablers to implement these adaptations, and of their effects on the overall system. Also, it requires a focus on how people actually perform, not how they are presumed to perform according to textbook situations. In this paper, a framework to analyze adaptive behavior in everyday situations in which systems are working near the margins of safety is presented. Further, the variety space diagram has been... (More)
- Managing complexity and uncertainty in high-risk sociotechnical systems requires people to continuously adapt. Designing resilient systems that support adaptive behavior requires a deepened understanding of the context in which adaptations take place, of conditions and enablers to implement these adaptations, and of their effects on the overall system. Also, it requires a focus on how people actually perform, not how they are presumed to perform according to textbook situations. In this paper, a framework to analyze adaptive behavior in everyday situations in which systems are working near the margins of safety is presented. Further, the variety space diagram has been developed as a means to illustrate how system variability, disturbances, and constraints affect work performance. The examples that underlie the framework and the diagram are derived from nine focus groups with representatives working with safety-related issues in different work domains, including health care, nuclear power, transportation, and emergency services. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/9b7f4e49-e0be-49d1-aad9-544af7093714
- author
- Rankin, Amy ; Lundberg, Jonas ; Woltjer, Rogier LU ; Rollenhagen, Carl and Hollnagel, Erik
- publishing date
- 2014
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- resilience, everyday operations, adaptation, high-risk work
- in
- Journal of Cognitive Engineering and Decision Making
- volume
- 8
- issue
- 1
- pages
- 20 pages
- publisher
- SAGE Publications
- external identifiers
-
- scopus:84893856937
- DOI
- 10.1177/1555343413498
- language
- Unknown
- LU publication?
- no
- id
- 9b7f4e49-e0be-49d1-aad9-544af7093714
- date added to LUP
- 2024-03-05 19:49:47
- date last changed
- 2024-03-07 14:42:32
@article{9b7f4e49-e0be-49d1-aad9-544af7093714,
abstract = {{Managing complexity and uncertainty in high-risk sociotechnical systems requires people to continuously adapt. Designing resilient systems that support adaptive behavior requires a deepened understanding of the context in which adaptations take place, of conditions and enablers to implement these adaptations, and of their effects on the overall system. Also, it requires a focus on how people actually perform, not how they are presumed to perform according to textbook situations. In this paper, a framework to analyze adaptive behavior in everyday situations in which systems are working near the margins of safety is presented. Further, the variety space diagram has been developed as a means to illustrate how system variability, disturbances, and constraints affect work performance. The examples that underlie the framework and the diagram are derived from nine focus groups with representatives working with safety-related issues in different work domains, including health care, nuclear power, transportation, and emergency services.}},
author = {{Rankin, Amy and Lundberg, Jonas and Woltjer, Rogier and Rollenhagen, Carl and Hollnagel, Erik}},
keywords = {{resilience; everyday operations; adaptation; high-risk work}},
language = {{und}},
number = {{1}},
pages = {{78--97}},
publisher = {{SAGE Publications}},
series = {{Journal of Cognitive Engineering and Decision Making}},
title = {{Resilience in everyday operations: A framework for analyzing adaptations in high-risk work}},
url = {{http://dx.doi.org/10.1177/1555343413498}},
doi = {{10.1177/1555343413498}},
volume = {{8}},
year = {{2014}},
}