Defining parameters of quality in municipal fire and rescue services - a case study in Denmark
(2020) 29th European Safety and Reliability Conference, ESREL 2019 In Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019 p.1750-1756- Abstract
The Emergency Management sector in Denmark consists of 24 Municipal Fire and Rescue Services (MFRSs) responsible for providing a justifiable response to prevent, limit, and redress personal injury and damage to property and the environment arising from accidents and disasters. This research investigates how the MFRSs throughout Denmark define and direct the prevention and response parameters of quality that guide their operational practices. Furthermore, this paper explores the consistencies and variations amongst the parameters of quality. The data analyzed in this research is based on a systematic document analysis using a combination of comparative-, content-, and thematic analysis methods applied to 17 risk-based plans published by... (More)
The Emergency Management sector in Denmark consists of 24 Municipal Fire and Rescue Services (MFRSs) responsible for providing a justifiable response to prevent, limit, and redress personal injury and damage to property and the environment arising from accidents and disasters. This research investigates how the MFRSs throughout Denmark define and direct the prevention and response parameters of quality that guide their operational practices. Furthermore, this paper explores the consistencies and variations amongst the parameters of quality. The data analyzed in this research is based on a systematic document analysis using a combination of comparative-, content-, and thematic analysis methods applied to 17 risk-based plans published by the MFRSs throughout Denmark. The results demonstrate that several parameters of quality are consistently prioritized within a majority of the plans analyzed. Additionally, the results demonstrate that certain other parameters are not consistently valued as key quality parameters by the MFRSs. The findings on consensuses and differences in the terminology that MFRSs utilize to define their justifiable response are discussed, as this directly effects the specific activities, organization, and proportions of the MFRSs with regards to both prevention and response.
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- author
- Baastrup, Andreas Ellingsgaard and Lynette, Jennifer Elyse LU
- organization
- publishing date
- 2020
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Document analysis, Fire, Justifiable response, Prevention, Quality, Rescue services, Response, Service level
- host publication
- Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019
- series title
- Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019
- editor
- Beer, Michael and Zio, Enrico
- pages
- 7 pages
- publisher
- Research Publishing Services
- conference name
- 29th European Safety and Reliability Conference, ESREL 2019
- conference location
- Hannover, Germany
- conference dates
- 2019-09-22 - 2019-09-26
- external identifiers
-
- scopus:85089181785
- ISBN
- 9789811127243
- DOI
- 10.3850/978-981-11-2724-3_0560-cd
- language
- English
- LU publication?
- yes
- id
- a406c6ab-ab2f-47d4-b517-88b91d36f568
- date added to LUP
- 2020-08-20 08:35:39
- date last changed
- 2022-04-19 00:23:37
@inproceedings{a406c6ab-ab2f-47d4-b517-88b91d36f568,
abstract = {{<p>The Emergency Management sector in Denmark consists of 24 Municipal Fire and Rescue Services (MFRSs) responsible for providing a justifiable response to prevent, limit, and redress personal injury and damage to property and the environment arising from accidents and disasters. This research investigates how the MFRSs throughout Denmark define and direct the prevention and response parameters of quality that guide their operational practices. Furthermore, this paper explores the consistencies and variations amongst the parameters of quality. The data analyzed in this research is based on a systematic document analysis using a combination of comparative-, content-, and thematic analysis methods applied to 17 risk-based plans published by the MFRSs throughout Denmark. The results demonstrate that several parameters of quality are consistently prioritized within a majority of the plans analyzed. Additionally, the results demonstrate that certain other parameters are not consistently valued as key quality parameters by the MFRSs. The findings on consensuses and differences in the terminology that MFRSs utilize to define their justifiable response are discussed, as this directly effects the specific activities, organization, and proportions of the MFRSs with regards to both prevention and response.</p>}},
author = {{Baastrup, Andreas Ellingsgaard and Lynette, Jennifer Elyse}},
booktitle = {{Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019}},
editor = {{Beer, Michael and Zio, Enrico}},
isbn = {{9789811127243}},
keywords = {{Document analysis; Fire; Justifiable response; Prevention; Quality; Rescue services; Response; Service level}},
language = {{eng}},
pages = {{1750--1756}},
publisher = {{Research Publishing Services}},
series = {{Proceedings of the 29th European Safety and Reliability Conference, ESREL 2019}},
title = {{Defining parameters of quality in municipal fire and rescue services - a case study in Denmark}},
url = {{http://dx.doi.org/10.3850/978-981-11-2724-3_0560-cd}},
doi = {{10.3850/978-981-11-2724-3_0560-cd}},
year = {{2020}},
}