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An exploratory study on how Internet of Things developing companies handle User Experience Requirements

Bergman, Johanna; Olsson, Thomas LU ; Johansson, Isabelle and Rassmus-Gröhn, Kirsten LU (2018) 24th International Working Conference on Requirements Engineering Foundation for Software Quality, REFSQ 2018 In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) 10753 LNCS. p.20-36
Abstract
[Context and motivation]} Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often dependent on several other systems, heavily impacting the user experience (UX). Finally, the domain is changing rapidly and is driven by technological innovation.

[Question/problem]} In this qualitative study, we explore how companies elicit UX requirements in the context of IoT. A key part of contemporary IoT development is also data-driven approaches. Thus, these are also considered in the study.

\textbf{[Principal idea / Results]}
There is a knowledge gap around data-driven... (More)
[Context and motivation]} Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often dependent on several other systems, heavily impacting the user experience (UX). Finally, the domain is changing rapidly and is driven by technological innovation.

[Question/problem]} In this qualitative study, we explore how companies elicit UX requirements in the context of IoT. A key part of contemporary IoT development is also data-driven approaches. Thus, these are also considered in the study.

\textbf{[Principal idea / Results]}
There is a knowledge gap around data-driven methodologies, there are examples of companies that collect large amount of data but do not always know how to utilize it. Furthermore, many of the companies struggle to handle the larger system context, where their products and the UX they control are only one part of the complete IoT ecosystem.

\textbf{[Contribution]} We provide qualitative empirical data from IoT developing companies. Based on our findings, we identify challenges for the companies and areas for future work.
\end{abstract} (Less)
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author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
volume
10753 LNCS
pages
17 pages
publisher
Springer Verlag
conference name
24th International Working Conference on Requirements Engineering Foundation for Software Quality, REFSQ 2018
external identifiers
  • scopus:85043369317
ISSN
1611-3349
0302-9743
ISBN
978-3-319-77243-1
978-3-319-77242-4
DOI
10.1007/978-3-319-77243-1_2
language
English
LU publication?
yes
id
a6e403d9-db10-4ea4-a39a-3702c7016835
date added to LUP
2018-03-02 12:10:59
date last changed
2018-05-29 11:39:48
@inproceedings{a6e403d9-db10-4ea4-a39a-3702c7016835,
  abstract     = {[Context and motivation]} Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often dependent on several other systems, heavily impacting the user experience (UX). Finally, the domain is changing rapidly and is driven by technological innovation. <br/><br/>[Question/problem]} In this qualitative study, we explore how companies elicit UX requirements in the context of IoT. A key part of contemporary IoT development is also data-driven approaches. Thus, these are also considered in the study. <br/><br/>\textbf{[Principal idea / Results]} <br/>There is a knowledge gap around data-driven methodologies, there are examples of companies that collect large amount of data but do not always know how to utilize it. Furthermore, many of the companies struggle to handle the larger system context, where their products and the UX they control are only one part of the complete IoT ecosystem. <br/><br/>\textbf{[Contribution]} We provide qualitative empirical data from IoT developing companies. Based on our findings, we identify challenges for the companies and areas for future work. <br/>\end{abstract}},
  author       = {Bergman, Johanna and Olsson, Thomas and Johansson, Isabelle and Rassmus-Gröhn, Kirsten},
  booktitle    = {Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)},
  isbn         = {978-3-319-77243-1},
  issn         = {1611-3349},
  language     = {eng},
  pages        = {20--36},
  publisher    = {Springer Verlag},
  title        = {An exploratory study on how Internet of Things developing companies handle User Experience Requirements},
  url          = {http://dx.doi.org/10.1007/978-3-319-77243-1_2},
  volume       = {10753 LNCS},
  year         = {2018},
}