Co-evolution and Contradiction: A Diamond Model of Designer-User Interaction
(2007) p.127-202- Abstract
- This paper explores how the Engineering Design process might balance
conflicting constraints of technical product design and the social demands
of users. Building on a generic 2D map for innovation in design
from the author’s previous work, a prototype 3D Diamond Model is
presented to help structure conversations between Designers and Users
– or indeed any other group with apparently opposing aims. In theory,
the model draws on the structure of Buddhism (in particular the Mandala
of the Five Buddha Families) and managerial cybernetics (in particular
Beer’s Viable System Model and his Team Syntegrity protocol),
to establish how one’s worldview might evolve and... (More) - This paper explores how the Engineering Design process might balance
conflicting constraints of technical product design and the social demands
of users. Building on a generic 2D map for innovation in design
from the author’s previous work, a prototype 3D Diamond Model is
presented to help structure conversations between Designers and Users
– or indeed any other group with apparently opposing aims. In theory,
the model draws on the structure of Buddhism (in particular the Mandala
of the Five Buddha Families) and managerial cybernetics (in particular
Beer’s Viable System Model and his Team Syntegrity protocol),
to establish how one’s worldview might evolve and how a common
worldview for two teams can be determined. In practise, a Facilitator or
Researcher helps Designers and Users achieve their respective aims,
and develop a common one. When a common worldview is achieved,
conversations and activities can become mutually informing, coevolving
and emotionally satisfactory at both the individual and team
levels. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1486910
- author
- Pahl, Anja-Karina and Newnes, Linda B.
- publishing date
- 2007
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- cybernetics, phenomenology, Buddhism, Innovation, co-evolution, VSM, Team Syntegrity
- host publication
- Use and Redesign in IS: Double Helix Relationships?
- editor
- Nissen, Hans-Erik ; Bednar, Peter and Welch, Christine
- pages
- 127 - 202
- publisher
- Informing Science Press
- external identifiers
-
- scopus:38349016847
- ISBN
- 978-1932886054
- language
- English
- LU publication?
- no
- id
- bd7517c0-0cbd-4ead-9098-97b13cdc28ed (old id 1486910)
- date added to LUP
- 2016-04-04 10:38:22
- date last changed
- 2022-03-23 08:17:50
@inbook{bd7517c0-0cbd-4ead-9098-97b13cdc28ed,
abstract = {{This paper explores how the Engineering Design process might balance<br/><br>
conflicting constraints of technical product design and the social demands<br/><br>
of users. Building on a generic 2D map for innovation in design<br/><br>
from the author’s previous work, a prototype 3D Diamond Model is<br/><br>
presented to help structure conversations between Designers and Users<br/><br>
– or indeed any other group with apparently opposing aims. In theory,<br/><br>
the model draws on the structure of Buddhism (in particular the Mandala<br/><br>
of the Five Buddha Families) and managerial cybernetics (in particular<br/><br>
Beer’s Viable System Model and his Team Syntegrity protocol),<br/><br>
to establish how one’s worldview might evolve and how a common<br/><br>
worldview for two teams can be determined. In practise, a Facilitator or<br/><br>
Researcher helps Designers and Users achieve their respective aims,<br/><br>
and develop a common one. When a common worldview is achieved,<br/><br>
conversations and activities can become mutually informing, coevolving<br/><br>
and emotionally satisfactory at both the individual and team<br/><br>
levels.}},
author = {{Pahl, Anja-Karina and Newnes, Linda B.}},
booktitle = {{Use and Redesign in IS: Double Helix Relationships?}},
editor = {{Nissen, Hans-Erik and Bednar, Peter and Welch, Christine}},
isbn = {{978-1932886054}},
keywords = {{cybernetics; phenomenology; Buddhism; Innovation; co-evolution; VSM; Team Syntegrity}},
language = {{eng}},
pages = {{127--202}},
publisher = {{Informing Science Press}},
title = {{Co-evolution and Contradiction: A Diamond Model of Designer-User Interaction}},
url = {{https://lup.lub.lu.se/search/files/5586189/1496583.pdf}},
year = {{2007}},
}