Benchmarking Impact Through Municipal Benchmarking Networks Improvement Or Leveling Of Performance?
(2012) In Public Performance & Management Review 36(1). p.102-123- Abstract
- Benchmarking has received much attention in local government. However, since benchmarking within a networking environment is quite a recent phenomenon, there is a need for better understanding of the impact of these networks on local government. This article describes municipal benchmarking networks and analyzes and categorizes variations in action and performance among municipalities participating in them. The data are drawn from the National Benchmarking Project (NBP): document studies of 100 reports, 2 surveys, 3 focus groups, and 64 interviews in 12 municipalities. The study shows that the capacity for action-oriented use of benchmarking is weak. Poor performers often blamed their own actions and performance on exogenous factors or... (More)
- Benchmarking has received much attention in local government. However, since benchmarking within a networking environment is quite a recent phenomenon, there is a need for better understanding of the impact of these networks on local government. This article describes municipal benchmarking networks and analyzes and categorizes variations in action and performance among municipalities participating in them. The data are drawn from the National Benchmarking Project (NBP): document studies of 100 reports, 2 surveys, 3 focus groups, and 64 interviews in 12 municipalities. The study shows that the capacity for action-oriented use of benchmarking is weak. Poor performers often blamed their own actions and performance on exogenous factors or methodological flaws. And some excellent performers used the results as a reason to reduce performance. Thus, the NBP actually triggered a behavior that led to the "average" rather than the "best practice" being promoted as the norm. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/3147069
- author
- Knutsson, Hans LU ; Ramberg, Ulf LU and Tagesson, Torbjörn LU
- organization
- publishing date
- 2012
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- benchmarking, efficiency, impact, networking, performance measurement
- in
- Public Performance & Management Review
- volume
- 36
- issue
- 1
- pages
- 102 - 123
- publisher
- M. E. Sharpe
- external identifiers
-
- wos:000308235700005
- scopus:84867355182
- ISSN
- 1530-9576
- DOI
- 10.2753/PMR1530-9576360105
- project
- Public Management Research
- language
- English
- LU publication?
- yes
- id
- bdf7f95a-c15c-40d4-b032-1820fb7d98a9 (old id 3147069)
- date added to LUP
- 2016-04-01 09:48:37
- date last changed
- 2024-05-04 21:32:15
@article{bdf7f95a-c15c-40d4-b032-1820fb7d98a9, abstract = {{Benchmarking has received much attention in local government. However, since benchmarking within a networking environment is quite a recent phenomenon, there is a need for better understanding of the impact of these networks on local government. This article describes municipal benchmarking networks and analyzes and categorizes variations in action and performance among municipalities participating in them. The data are drawn from the National Benchmarking Project (NBP): document studies of 100 reports, 2 surveys, 3 focus groups, and 64 interviews in 12 municipalities. The study shows that the capacity for action-oriented use of benchmarking is weak. Poor performers often blamed their own actions and performance on exogenous factors or methodological flaws. And some excellent performers used the results as a reason to reduce performance. Thus, the NBP actually triggered a behavior that led to the "average" rather than the "best practice" being promoted as the norm.}}, author = {{Knutsson, Hans and Ramberg, Ulf and Tagesson, Torbjörn}}, issn = {{1530-9576}}, keywords = {{benchmarking; efficiency; impact; networking; performance measurement}}, language = {{eng}}, number = {{1}}, pages = {{102--123}}, publisher = {{M. E. Sharpe}}, series = {{Public Performance & Management Review}}, title = {{Benchmarking Impact Through Municipal Benchmarking Networks Improvement Or Leveling Of Performance?}}, url = {{http://dx.doi.org/10.2753/PMR1530-9576360105}}, doi = {{10.2753/PMR1530-9576360105}}, volume = {{36}}, year = {{2012}}, }