Implementation and effects of user participation in playground management: a comparative study of two Swedish municipalities
(2012) In Managing Leisure 17(1). p.1-13- Abstract
- This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes
and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and
through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy... (More) - This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes
and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and
through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy was associated with a particularly positive attitude among managers, but also difficulties such as maintaining continuous dialogue with users. The small differences found in playground provision between the two municipalities give reason to question the physical effects of participation processes, and show the need for further research. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/3409771
- author
- Jansson, Märit and Ramberg, Ulf LU
- organization
- publishing date
- 2012
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- customer orientation, Keywords: strategy implementation, playgrounds, public sector management, user participation
- in
- Managing Leisure
- volume
- 17
- issue
- 1
- pages
- 1 - 13
- publisher
- Taylor & Francis
- external identifiers
-
- scopus:84858606610
- ISSN
- 1466-450X
- project
- Public Management Research
- language
- English
- LU publication?
- yes
- id
- c6341607-5417-40e5-bebb-b83a763325ea (old id 3409771)
- alternative location
- http://www.tandfonline.com/doi/pdf/10.1080/13606719.2011.638204
- date added to LUP
- 2016-04-01 09:50:58
- date last changed
- 2024-01-06 01:27:46
@article{c6341607-5417-40e5-bebb-b83a763325ea, abstract = {{This paper describes and analyses how customer orientation strategies, with the focus on user participation, are implemented in playground management and their effects on managers’ attitudes<br/><br> and work with physical playgrounds. A comparative case study was conducted in two Swedish municipalities that involve users in different ways: through a manager-driven participation process and<br/><br> through informal user-initiated dialogue. The empirical material consisted of qualitative interviews with professionals in the management organisations and studies of local playgrounds. Implementation of strategies for user participation and tactical management activities appeared to be of importance. The manager-driven participation strategy was associated with a particularly positive attitude among managers, but also difficulties such as maintaining continuous dialogue with users. The small differences found in playground provision between the two municipalities give reason to question the physical effects of participation processes, and show the need for further research.}}, author = {{Jansson, Märit and Ramberg, Ulf}}, issn = {{1466-450X}}, keywords = {{customer orientation; Keywords: strategy implementation; playgrounds; public sector management; user participation}}, language = {{eng}}, number = {{1}}, pages = {{1--13}}, publisher = {{Taylor & Francis}}, series = {{Managing Leisure}}, title = {{Implementation and effects of user participation in playground management: a comparative study of two Swedish municipalities}}, url = {{http://www.tandfonline.com/doi/pdf/10.1080/13606719.2011.638204}}, volume = {{17}}, year = {{2012}}, }