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Bringing human diversity into design processes through empathic modelling

Lorentzen, Lena and Hedvall, Per Olof LU (2018) 2018 Universal Design and Higher Education in Transformation Congress, UDHEIT 2018 In Studies in Health Technology and Informatics 256. p.128-136
Abstract

Most products are developed while adapting to requirements from industrial production and logistics. To break that trend and design for people, we suggest focusing on those who put the strongest demands on the final solution. They cannot compensate for bad design solutions and are thereby, like sniffing dogs, guiding designers to meet peoples’ needs. We always use a combination of empathic modelling and involvement of people with reduced functions to find new solutions to the problems a product is supposed to solve. We have used this method in the teaching of Universal design at different universities for more than ten years. The students find the exercises to be a very entertaining eye-opener leading to development of empathy for human... (More)

Most products are developed while adapting to requirements from industrial production and logistics. To break that trend and design for people, we suggest focusing on those who put the strongest demands on the final solution. They cannot compensate for bad design solutions and are thereby, like sniffing dogs, guiding designers to meet peoples’ needs. We always use a combination of empathic modelling and involvement of people with reduced functions to find new solutions to the problems a product is supposed to solve. We have used this method in the teaching of Universal design at different universities for more than ten years. The students find the exercises to be a very entertaining eye-opener leading to development of empathy for human diversity all while the level of innovation in their design work increase. To constantly make design students understand barriers that can occur due to bad design solutions we utilize a toolbox simulating different kinds of functional ability. It also includes a handbook that describes workshops, evaluation methods and design processes that can be performed using the tools. The goal is to guide efficient, innovative and inclusive design processes. By simulating diversity among people, the designer can interpret the needs of different users and use that as a starting point and for evaluating design solutions during the creative process.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Accessibility, Co-creation, Design education, Design for All, Design thinking, Easy to use, Empathic modelling, Inclusive design, Packaging design, Product design, Universal design, User evaluation, User experience, User friendly
host publication
Transforming our World Through Design, Diversity and Education - Proceedings of Universal Design and Higher Education in Transformation Congress 2018
series title
Studies in Health Technology and Informatics
editor
Craddock, Gerald; Doran, Cormac; McNutt, Larry; Rice, Donal; ; ; and
volume
256
pages
9 pages
publisher
IOS Press
conference name
2018 Universal Design and Higher Education in Transformation Congress, UDHEIT 2018
conference location
Dublin, Ireland
conference dates
2018-10-30 - 2018-11-02
external identifiers
  • scopus:85055612435
ISSN
0926-9630
1879-8365
ISBN
9781614999225
DOI
10.3233/978-1-61499-923-2-128
language
English
LU publication?
yes
id
c84c95a0-3d90-48b8-96c4-8b756d9374f9
date added to LUP
2018-12-10 14:58:06
date last changed
2019-02-20 11:39:42
@inproceedings{c84c95a0-3d90-48b8-96c4-8b756d9374f9,
  abstract     = {<p>Most products are developed while adapting to requirements from industrial production and logistics. To break that trend and design for people, we suggest focusing on those who put the strongest demands on the final solution. They cannot compensate for bad design solutions and are thereby, like sniffing dogs, guiding designers to meet peoples’ needs. We always use a combination of empathic modelling and involvement of people with reduced functions to find new solutions to the problems a product is supposed to solve. We have used this method in the teaching of Universal design at different universities for more than ten years. The students find the exercises to be a very entertaining eye-opener leading to development of empathy for human diversity all while the level of innovation in their design work increase. To constantly make design students understand barriers that can occur due to bad design solutions we utilize a toolbox simulating different kinds of functional ability. It also includes a handbook that describes workshops, evaluation methods and design processes that can be performed using the tools. The goal is to guide efficient, innovative and inclusive design processes. By simulating diversity among people, the designer can interpret the needs of different users and use that as a starting point and for evaluating design solutions during the creative process.</p>},
  author       = {Lorentzen, Lena and Hedvall, Per Olof},
  booktitle    = {Studies in Health Technology and Informatics},
  editor       = {Craddock, Gerald and Doran, Cormac and McNutt, Larry and Rice, Donal},
  isbn         = {9781614999225},
  issn         = {0926-9630},
  keyword      = {Accessibility,Co-creation,Design education,Design for All,Design thinking,Easy to use,Empathic modelling,Inclusive design,Packaging design,Product design,Universal design,User evaluation,User experience,User friendly},
  language     = {eng},
  location     = {Dublin, Ireland},
  pages        = {128--136},
  publisher    = {IOS Press},
  title        = {Bringing human diversity into design processes through empathic modelling},
  url          = {http://dx.doi.org/10.3233/978-1-61499-923-2-128},
  volume       = {256},
  year         = {2018},
}