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A multi-criteria decision model for stakeholder management in city logistics

Katsela, Konstantina LU and Pålsson, Henrik LU (2020) In Research in Transportation Business and Management 33.
Abstract

This paper describes the development and application of a multi-criteria decision model to support stakeholder management in city logistics by prioritising among the diversity of stakeholders' goals. The decision model was applied and tested in a longitudinal case study of a city logistics initiative in Sweden with ten stakeholders. The data were collected included semi-structured interviews and surveys with the stakeholders, participant observation and archival records. The results were analysed using a multi-criteria decision model, which utilises the analytic hierarchy process to rank alternative goals and their importance. The proposed multi-criteria decision model provides a structured approach to managing the multiple stakeholders... (More)

This paper describes the development and application of a multi-criteria decision model to support stakeholder management in city logistics by prioritising among the diversity of stakeholders' goals. The decision model was applied and tested in a longitudinal case study of a city logistics initiative in Sweden with ten stakeholders. The data were collected included semi-structured interviews and surveys with the stakeholders, participant observation and archival records. The results were analysed using a multi-criteria decision model, which utilises the analytic hierarchy process to rank alternative goals and their importance. The proposed multi-criteria decision model provides a structured approach to managing the multiple stakeholders in city logistics and their goals. The model helps to identify the overall goals that need the most attention and which of these goals need to be considered for each stakeholder and to what extent. This paper offers a multi-criteria decision model for stakeholder management in city logistics, something that is lacking in the literature.

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type
Contribution to journal
publication status
published
subject
keywords
Analytical hierarchy process, City logistics, Decision model, Participant observation, Stakeholders, Stakeholders' goals
in
Research in Transportation Business and Management
volume
33
article number
100439
publisher
Elsevier
external identifiers
  • scopus:85079134769
ISSN
2210-5395
DOI
10.1016/j.rtbm.2020.100439
language
English
LU publication?
yes
id
cc077f46-f6c8-46e0-a2dc-10232053bd49
date added to LUP
2020-02-20 16:28:23
date last changed
2022-04-18 20:42:07
@article{cc077f46-f6c8-46e0-a2dc-10232053bd49,
  abstract     = {{<p>This paper describes the development and application of a multi-criteria decision model to support stakeholder management in city logistics by prioritising among the diversity of stakeholders' goals. The decision model was applied and tested in a longitudinal case study of a city logistics initiative in Sweden with ten stakeholders. The data were collected included semi-structured interviews and surveys with the stakeholders, participant observation and archival records. The results were analysed using a multi-criteria decision model, which utilises the analytic hierarchy process to rank alternative goals and their importance. The proposed multi-criteria decision model provides a structured approach to managing the multiple stakeholders in city logistics and their goals. The model helps to identify the overall goals that need the most attention and which of these goals need to be considered for each stakeholder and to what extent. This paper offers a multi-criteria decision model for stakeholder management in city logistics, something that is lacking in the literature.</p>}},
  author       = {{Katsela, Konstantina and Pålsson, Henrik}},
  issn         = {{2210-5395}},
  keywords     = {{Analytical hierarchy process; City logistics; Decision model; Participant observation; Stakeholders; Stakeholders' goals}},
  language     = {{eng}},
  publisher    = {{Elsevier}},
  series       = {{Research in Transportation Business and Management}},
  title        = {{A multi-criteria decision model for stakeholder management in city logistics}},
  url          = {{http://dx.doi.org/10.1016/j.rtbm.2020.100439}},
  doi          = {{10.1016/j.rtbm.2020.100439}},
  volume       = {{33}},
  year         = {{2020}},
}