Organizational sensemaking through enabling design services
(2012) In Design Research Journal 2(12). p.53-59- Abstract
- It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.
The aim of this paper is to increase the understanding of enabling design services. This is... (More) - It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.
The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995). (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/3460243
- author
- Eneberg, Magnus LU
- organization
- publishing date
- 2012
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Sensemaking, Innovation, Strategy, Design, Services
- in
- Design Research Journal
- volume
- 2(12)
- pages
- 53 - 59
- publisher
- Swedish Industrial Design Foundation (SVID)
- ISSN
- 2000-964X
- language
- English
- LU publication?
- yes
- id
- cd0989e7-ae89-43a1-ae27-379d0bca42a4 (old id 3460243)
- date added to LUP
- 2016-04-01 13:16:07
- date last changed
- 2018-11-21 20:14:19
@article{cd0989e7-ae89-43a1-ae27-379d0bca42a4, abstract = {{It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.<br/><br> The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995).}}, author = {{Eneberg, Magnus}}, issn = {{2000-964X}}, keywords = {{Sensemaking; Innovation; Strategy; Design; Services}}, language = {{eng}}, pages = {{53--59}}, publisher = {{Swedish Industrial Design Foundation (SVID)}}, series = {{Design Research Journal}}, title = {{Organizational sensemaking through enabling design services}}, volume = {{2(12)}}, year = {{2012}}, }