Library Assessment and Quality Assurance - Creating a Staff-Driven and User-Focused Development Process
Carlsson, Håkan LU
(2016)
In Evidence Based Library and Information Practice
11(2).
p.28-33
- Abstract
- Objective – Gothenburg University Library has implemented a process with the goal to combine quality assurance and strategic planning activities. The process has bottom-up and top-down features designed to generate strong staff-involvement and long-term strategic stability.
Methods – In 2008 the library started implementing a system in which each library team should state a number of improvement activities for the upcoming year. In order to focus the efforts, the system has gradually been improved by closely coupling a number of assessment activities, such as surveys and statistics, and connecting the activities to the long-term strategic plan of the library.
Results – The activities of the library are now more... (More) - Objective – Gothenburg University Library has implemented a process with the goal to combine quality assurance and strategic planning activities. The process has bottom-up and top-down features designed to generate strong staff-involvement and long-term strategic stability.
Methods – In 2008 the library started implementing a system in which each library team should state a number of improvement activities for the upcoming year. In order to focus the efforts, the system has gradually been improved by closely coupling a number of assessment activities, such as surveys and statistics, and connecting the activities to the long-term strategic plan of the library.
Results – The activities of the library are now more systematically guided by both library staff and users. The system has resulted in increased understanding within different staff groups of changing external and internal demands, as well as the need for continuous change to library activities.
Conclusion – Library assessment and external intelligence are important for tracking and improving library activities. Quality assurance and strategic planning are intricate parts in sustainable development of better and more effective services. The process becomes more effective when staff-driven and built upon systematic knowledge of present activities and users. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/d2ffdf50-b0f2-41c6-b8a2-e9fbfb0e59cb
- author
- Carlsson, Håkan
LU
- publishing date
- 2016-06-20
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Strategic management, Quality assurance
- in
- Evidence Based Library and Information Practice
- volume
- 11
- issue
- 2
- pages
- 6 pages
- publisher
- University of Alberta Learning Services
- external identifiers
-
- scopus:84988967261
- ISSN
- 1715-720X
- DOI
- 10.18438/B81W5X
- language
- English
- LU publication?
- no
- id
- d2ffdf50-b0f2-41c6-b8a2-e9fbfb0e59cb
- date added to LUP
- 2020-10-09 17:32:37
- date last changed
- 2023-07-08 04:01:27
@article{d2ffdf50-b0f2-41c6-b8a2-e9fbfb0e59cb,
abstract = {{Objective – Gothenburg University Library has implemented a process with the goal to combine quality assurance and strategic planning activities. The process has bottom-up and top-down features designed to generate strong staff-involvement and long-term strategic stability.<br/><br/>Methods – In 2008 the library started implementing a system in which each library team should state a number of improvement activities for the upcoming year. In order to focus the efforts, the system has gradually been improved by closely coupling a number of assessment activities, such as surveys and statistics, and connecting the activities to the long-term strategic plan of the library.<br/><br/>Results – The activities of the library are now more systematically guided by both library staff and users. The system has resulted in increased understanding within different staff groups of changing external and internal demands, as well as the need for continuous change to library activities.<br/><br/>Conclusion – Library assessment and external intelligence are important for tracking and improving library activities. Quality assurance and strategic planning are intricate parts in sustainable development of better and more effective services. The process becomes more effective when staff-driven and built upon systematic knowledge of present activities and users.}},
author = {{Carlsson, Håkan}},
issn = {{1715-720X}},
keywords = {{Strategic management; Quality assurance}},
language = {{eng}},
month = {{06}},
number = {{2}},
pages = {{28--33}},
publisher = {{University of Alberta Learning Services}},
series = {{Evidence Based Library and Information Practice}},
title = {{Library Assessment and Quality Assurance - Creating a Staff-Driven and User-Focused Development Process}},
url = {{http://dx.doi.org/10.18438/B81W5X}},
doi = {{10.18438/B81W5X}},
volume = {{11}},
year = {{2016}},
}