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Dokumentation och känslor : socialsekreterares pappers- och känsloarbete

Hjärpe, Teres LU and Falkenström, Hanna (2018) In Socialvetenskaplig tidskrift 24(3-4). p.177-199
Abstract (Swedish)
Documentation and emotions. Balancing paper work and emotional work in the social services
This article deals with documentation and documentation requirements in relation to social workers’ prerequisites to perform ”emotional labour”. Inspired by Arlie Hochschild’s sociology of emotions and the selected concepts emotional labour, feeling management and ”the speed-up”, the study aims at illuminating processes unfolding at the intersection of paper work and emotio- nal work. With a focus on social workers with authority-based investigative work tasks, the ana- lysis reveals a somewhat ambiguous picture of how documentation and feelings work together. On the one hand participants describe how documentation practices are used to re ect... (More)
Documentation and emotions. Balancing paper work and emotional work in the social services
This article deals with documentation and documentation requirements in relation to social workers’ prerequisites to perform ”emotional labour”. Inspired by Arlie Hochschild’s sociology of emotions and the selected concepts emotional labour, feeling management and ”the speed-up”, the study aims at illuminating processes unfolding at the intersection of paper work and emotio- nal work. With a focus on social workers with authority-based investigative work tasks, the ana- lysis reveals a somewhat ambiguous picture of how documentation and feelings work together. On the one hand participants describe how documentation practices are used to re ect upon and emotionally ”let go” of cases, and that documentation contributes to feelings of ”being in control”, as well as to the anticipation of what feelings to manage. On the other hand, or at the same time, documentation requirements seem to be a source of anxiety, professional and internal dilemmas and stress, distracting the social worker from emotional management towards the user. ese results nuance earlier research that has predominantly pointed out the negative perceptions and consequences of increased documentation requirements within the social services. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
socialsekreterare, känsloarbete, dokumentationskrav
in
Socialvetenskaplig tidskrift
volume
24
issue
3-4
pages
177 - 199
publisher
Forsa
ISSN
1104-1420
language
Swedish
LU publication?
yes
id
d6274f74-50e8-42bf-80ac-967c149a64b8
alternative location
http://journals.lub.lu.se/index.php/svt/article/view/18044/16348
date added to LUP
2018-10-03 09:35:41
date last changed
2019-02-28 11:56:28
@article{d6274f74-50e8-42bf-80ac-967c149a64b8,
  abstract     = {Documentation and emotions. Balancing paper work and emotional work in the social services<br/> This article deals with documentation and documentation requirements in relation to social workers’ prerequisites to perform ”emotional labour”. Inspired by Arlie Hochschild’s sociology of emotions and the selected concepts emotional labour, feeling management and ”the speed-up”, the study aims at illuminating processes unfolding at the intersection of paper work and emotio- nal work. With a focus on social workers with authority-based investigative work tasks, the ana- lysis reveals a somewhat ambiguous picture of how documentation and feelings work together. On the one hand participants describe how documentation practices are used to re ect upon and emotionally ”let go” of cases, and that documentation contributes to feelings of ”being in control”, as well as to the anticipation of what feelings to manage. On the other hand, or at the same time, documentation requirements seem to be a source of anxiety, professional and internal dilemmas and stress, distracting the social worker from emotional management towards the user.  ese results nuance earlier research that has predominantly pointed out the negative perceptions and consequences of increased documentation requirements within the social services.},
  author       = {Hjärpe, Teres and Falkenström, Hanna},
  issn         = {1104-1420},
  keyword      = {socialsekreterare,känsloarbete,dokumentationskrav},
  language     = {swe},
  month        = {09},
  number       = {3-4},
  pages        = {177--199},
  publisher    = {Forsa},
  series       = {Socialvetenskaplig tidskrift},
  title        = {Dokumentation och känslor : socialsekreterares pappers- och känsloarbete},
  volume       = {24},
  year         = {2018},
}