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Learning Mechanisms for Retail Professionals: An Investigation of Warehouse workers, Procurement Officers, and Store Managers

Derwik, Pernilla LU and Hellström, Daniel LU orcid (2021) The Nordic retail and wholesale conference 2021 p.1-30
Abstract
The retail sector is facing fundamental transformations in nearly every part of the value chain, affecting the need for competence development in many retail professions. As most learning at work is informal and there is a deficit of studies of how such learning takes place in specific professions, systematized work with competence development is hampered. We therefore investigated the informal learning process in three common retail professions. Three exploratory studies were conducted based on a focus group and in-depth interviews with 17 experienced respondents from the retail industry. The studies uncovered unknown and tacit conceptions of how informal learning takes place for warehouse workers, procurement officers, and store managers... (More)
The retail sector is facing fundamental transformations in nearly every part of the value chain, affecting the need for competence development in many retail professions. As most learning at work is informal and there is a deficit of studies of how such learning takes place in specific professions, systematized work with competence development is hampered. We therefore investigated the informal learning process in three common retail professions. Three exploratory studies were conducted based on a focus group and in-depth interviews with 17 experienced respondents from the retail industry. The studies uncovered unknown and tacit conceptions of how informal learning takes place for warehouse workers, procurement officers, and store managers by highlighting essential learning mechanisms for each profession. By providing a taxonomy for and explicit knowledge of the informal learning process for these professions, this paper assists to facilitate future discussions that can help organizations to support such learning strategically. (Less)
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author
and
organization
publishing date
type
Contribution to conference
publication status
published
subject
keywords
Workplace learning, Professional development, Human resource management, Procurement officers, Store managers, Warehouse workers, Learning methods, Retail professions
pages
30 pages
conference name
The Nordic retail and wholesale conference 2021
conference location
Umeå, Sweden
conference dates
2021-11-09 - 2021-11-11
project
Framgångsrik kompetensutveckling på jobbet – informellt lärande i handeln
language
English
LU publication?
yes
id
d6c7fa67-fa21-4dbb-94af-7b17d156a2b6
date added to LUP
2022-03-10 10:39:22
date last changed
2025-04-04 14:50:25
@misc{d6c7fa67-fa21-4dbb-94af-7b17d156a2b6,
  abstract     = {{The retail sector is facing fundamental transformations in nearly every part of the value chain, affecting the need for competence development in many retail professions. As most learning at work is informal and there is a deficit of studies of how such learning takes place in specific professions, systematized work with competence development is hampered. We therefore investigated the informal learning process in three common retail professions. Three exploratory studies were conducted based on a focus group and in-depth interviews with 17 experienced respondents from the retail industry. The studies uncovered unknown and tacit conceptions of how informal learning takes place for warehouse workers, procurement officers, and store managers by highlighting essential learning mechanisms for each profession. By providing a taxonomy for and explicit knowledge of the informal learning process for these professions, this paper assists to facilitate future discussions that can help organizations to support such learning strategically.}},
  author       = {{Derwik, Pernilla and Hellström, Daniel}},
  keywords     = {{Workplace learning; Professional development; Human resource management; Procurement officers; Store managers; Warehouse workers; Learning methods; Retail professions}},
  language     = {{eng}},
  pages        = {{1--30}},
  title        = {{Learning Mechanisms for Retail Professionals: An Investigation of Warehouse workers, Procurement Officers, and Store Managers}},
  year         = {{2021}},
}