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From the Citizen’s Charter to Public Service Guarantees – the Swedish Model

Madell, Tom LU orcid (2005) In European Public Law 11(2). p.261-282
Abstract
Under the influence of the Citizenʼs Charter used in the United Kingdom many countries in Europe have started using different types of service agreements in order to improve the quality of public services. In Sweden these agreements usually are called Public Service Guarantees. The purpose of this article is to draw attention to some legal issues that might arise as a result of the use of a typical private law instrument – Guarantees – when offering public services, i.e. the application of private-law principles to a service that the municipality is duty bound to offer the citizens (or public service customers) under public law.
Please use this url to cite or link to this publication:
author
publishing date
type
Contribution to journal
publication status
published
subject
in
European Public Law
volume
11
issue
2
pages
261 - 282
publisher
Kluwer Law International
ISSN
1354-3725
DOI
10.54648/euro2005022
language
English
LU publication?
no
id
d87b7b37-f3b5-47a7-8ea8-7c6b6321856f
date added to LUP
2023-08-28 15:19:20
date last changed
2023-09-01 11:07:45
@article{d87b7b37-f3b5-47a7-8ea8-7c6b6321856f,
  abstract     = {{Under the influence of the Citizenʼs Charter used in the United Kingdom many countries in Europe have started using different types of service agreements in order to improve the quality of public services. In Sweden these agreements usually are called Public Service Guarantees. The purpose of this article is to draw attention to some legal issues that might arise as a result of the use of a typical private law instrument – Guarantees – when offering public services, i.e. the application of private-law principles to a service that the municipality is duty bound to offer the citizens (or public service customers) under public law.}},
  author       = {{Madell, Tom}},
  issn         = {{1354-3725}},
  language     = {{eng}},
  number       = {{2}},
  pages        = {{261--282}},
  publisher    = {{Kluwer Law International}},
  series       = {{European Public Law}},
  title        = {{From the Citizen’s Charter to Public Service Guarantees – the Swedish Model}},
  url          = {{http://dx.doi.org/10.54648/euro2005022}},
  doi          = {{10.54648/euro2005022}},
  volume       = {{11}},
  year         = {{2005}},
}