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From function to process : A logistics-based framework for transforming Tetra Pak business support

Näslund, Dag LU and Karlsson, Sture (2004) In Knowledge and Process Management 11(1). p.68-77
Abstract

This article describes a logistics-based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and process management for continuous change and improvement. The development of logistics as a research and practitioner discipline means that logistics can now contribute outside the traditional field of logistics—to change service organizations. This article is based on a case study, in which the framework was developed. Thus, the article is based on action research as main research method.

Please use this url to cite or link to this publication:
author
and
publishing date
type
Contribution to journal
publication status
published
subject
in
Knowledge and Process Management
volume
11
issue
1
pages
10 pages
publisher
John Wiley & Sons Inc.
external identifiers
  • scopus:33646029195
ISSN
1092-4604
DOI
10.1002/kpm.189
language
English
LU publication?
no
id
d9c955de-c487-4e37-9bd9-39b3ebb3138f
date added to LUP
2019-06-20 15:36:36
date last changed
2022-03-10 17:48:09
@article{d9c955de-c487-4e37-9bd9-39b3ebb3138f,
  abstract     = {{<p>This article describes a logistics-based framework for organizational change of service organizations. This framework is based on the key concepts of modern logistics: systems thinking for a holistic approach to business; process orientation for structure of the organization; and process management for continuous change and improvement. The development of logistics as a research and practitioner discipline means that logistics can now contribute outside the traditional field of logistics—to change service organizations. This article is based on a case study, in which the framework was developed. Thus, the article is based on action research as main research method.</p>}},
  author       = {{Näslund, Dag and Karlsson, Sture}},
  issn         = {{1092-4604}},
  language     = {{eng}},
  month        = {{01}},
  number       = {{1}},
  pages        = {{68--77}},
  publisher    = {{John Wiley & Sons Inc.}},
  series       = {{Knowledge and Process Management}},
  title        = {{From function to process : A logistics-based framework for transforming Tetra Pak business support}},
  url          = {{http://dx.doi.org/10.1002/kpm.189}},
  doi          = {{10.1002/kpm.189}},
  volume       = {{11}},
  year         = {{2004}},
}