Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans
(2015) In Research Reports in Social Work- Abstract
- The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with... (More)
- The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with personal administrative officers show that the new professional role is perceived as a continuation of the previous professional role rehabilitation coordinator rather than an entirely new role. The interviewed personal administrative officers mentioned the ability “to read a person” and to put the client’s interest in focus as key elements of their professional role – hence highlighting value discretion rather than rule or task discretion. However, they also experienced that the recent working situation – e.g. administrative workload – pushed them towards a more bureaucratic role than they had expected. All together, the interviews indicate that the professional role of a personal administrative officer is interpreted quite differently by the holders of this role on the one side and by the Social Insurance Agency on the other side – a situation that may cause problems when it comes to efficiency and the legal rights of the clients. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/8230152
- author
- Schenk, Anett LU
- organization
- publishing date
- 2015
- type
- Book/Report
- publication status
- published
- subject
- keywords
- yrkesroll, Försäkringskassan, personlig handläggare, professionell norm, byråkratisk norm, handlingsutrymme, Swedish National Social Insurance Agency, professional role, Lipsky
- in
- Research Reports in Social Work
- pages
- 63 pages
- publisher
- Lund University, School of Social Work
- report number
- 2015:2
- ISBN
- 978-91-7623-582-9
- language
- Swedish
- LU publication?
- yes
- id
- d9fcd26d-e24c-419f-9935-9f854c113f39 (old id 8230152)
- alternative location
- http://www.soch.lu.se/sites/soch.lu.se/files/rrsw15-2.pdf
- date added to LUP
- 2016-04-04 10:05:32
- date last changed
- 2018-11-21 20:56:40
@techreport{d9fcd26d-e24c-419f-9935-9f854c113f39,
abstract = {{The personal administrative officer (personlig handläggare) is a new professional role that recently has been introduced by the Swedish National Social Insurance Agency (Försäkringskassan). This report concerns how this professional role is interpreted – covering both the official definition of the National Social Insurance Agency and the individual interpretations of the administrative officers working in this professional role. A look at the official definition and how it is communicated by the Social Insurance Agency reveals some inconsistencies: Firstly, the professional role appears to be designed as a rather administrative role in contrast to what job-advertisement and the recruiting process may suggest. Secondly, interviews with personal administrative officers show that the new professional role is perceived as a continuation of the previous professional role rehabilitation coordinator rather than an entirely new role. The interviewed personal administrative officers mentioned the ability “to read a person” and to put the client’s interest in focus as key elements of their professional role – hence highlighting value discretion rather than rule or task discretion. However, they also experienced that the recent working situation – e.g. administrative workload – pushed them towards a more bureaucratic role than they had expected. All together, the interviews indicate that the professional role of a personal administrative officer is interpreted quite differently by the holders of this role on the one side and by the Social Insurance Agency on the other side – a situation that may cause problems when it comes to efficiency and the legal rights of the clients.}},
author = {{Schenk, Anett}},
institution = {{Lund University, School of Social Work}},
isbn = {{978-91-7623-582-9}},
keywords = {{yrkesroll; Försäkringskassan; personlig handläggare; professionell norm; byråkratisk norm; handlingsutrymme; Swedish National Social Insurance Agency; professional role; Lipsky}},
language = {{swe}},
number = {{2015:2}},
series = {{Research Reports in Social Work}},
title = {{Mellan handläggare och administratör - Om Försäkringskassans personliga handläggare och yrkesrollens svåra balans}},
url = {{https://lup.lub.lu.se/search/files/5458687/8230167.pdf}},
year = {{2015}},
}