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Handling user needs : Methods for knowledge creation in Swedish transport planning

Hrelja, Robert LU and Antonson, Hans LU (2012) In European Transport Research Review 4(3). p.115-123
Abstract

Background and aim: Transport planning faces new demands for a dialogue with users. Transport planners no longer just build roads; nowadays they also must listen to users, whose wishes are meant to have an impact on the design and maintenance of the road transport system. Yet how can we know what users really want? This article sets out to analyze the methods with which transport planners gather information about users and their needs; to do so, it uses a case-study of how transport planners at the National Swedish Road Authority handle these questions on a day-to-day basis. Result and discussion: The results show that the planners' practices can be analytically understood as something that produces knowledge, representativity, and the... (More)

Background and aim: Transport planning faces new demands for a dialogue with users. Transport planners no longer just build roads; nowadays they also must listen to users, whose wishes are meant to have an impact on the design and maintenance of the road transport system. Yet how can we know what users really want? This article sets out to analyze the methods with which transport planners gather information about users and their needs; to do so, it uses a case-study of how transport planners at the National Swedish Road Authority handle these questions on a day-to-day basis. Result and discussion: The results show that the planners' practices can be analytically understood as something that produces knowledge, representativity, and the identities and needs of the users. The planners base their analyses of user need largely on personal experience. The descriptive, interpretative, and evaluating elements in their knowledge production tend to be hidden in central policy documents and the workings of operational planning systems. If the goals with respect to user influence are to be attained, transport planning must be pursued with a greater understanding of how it conceives of its users as specific categories with particular needs and identities.

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author
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Customer, Explicit method, Implicit method, Knowledge creation, Transport planning, User
in
European Transport Research Review
volume
4
issue
3
pages
9 pages
publisher
Springer Verlag
external identifiers
  • scopus:84865786150
ISSN
1867-0717
DOI
10.1007/s12544-012-0076-7
language
English
LU publication?
no
id
de40b659-0589-4dd3-8894-efb5eb57dfc3
date added to LUP
2018-09-28 17:29:56
date last changed
2019-05-21 04:11:51
@article{de40b659-0589-4dd3-8894-efb5eb57dfc3,
  abstract     = {<p>Background and aim: Transport planning faces new demands for a dialogue with users. Transport planners no longer just build roads; nowadays they also must listen to users, whose wishes are meant to have an impact on the design and maintenance of the road transport system. Yet how can we know what users really want? This article sets out to analyze the methods with which transport planners gather information about users and their needs; to do so, it uses a case-study of how transport planners at the National Swedish Road Authority handle these questions on a day-to-day basis. Result and discussion: The results show that the planners' practices can be analytically understood as something that produces knowledge, representativity, and the identities and needs of the users. The planners base their analyses of user need largely on personal experience. The descriptive, interpretative, and evaluating elements in their knowledge production tend to be hidden in central policy documents and the workings of operational planning systems. If the goals with respect to user influence are to be attained, transport planning must be pursued with a greater understanding of how it conceives of its users as specific categories with particular needs and identities.</p>},
  author       = {Hrelja, Robert and Antonson, Hans},
  issn         = {1867-0717},
  keyword      = {Customer,Explicit method,Implicit method,Knowledge creation,Transport planning,User},
  language     = {eng},
  month        = {09},
  number       = {3},
  pages        = {115--123},
  publisher    = {Springer Verlag},
  series       = {European Transport Research Review},
  title        = {Handling user needs : Methods for knowledge creation in Swedish transport planning},
  url          = {http://dx.doi.org/10.1007/s12544-012-0076-7},
  volume       = {4},
  year         = {2012},
}