Including Human Factors and Ergonomics in Requirements Engineering for Digital Work Environments
Håkansson, Ebba and Bjarnason, Elizabeth LU
(2020)
First International Workshop on Requirements Engineering for Well-Being, Aging, and Health (REWBAH)
- Abstract
- Digital technology plays an important role in our work places, and much time is spent in the virtual environments that technol-ogy provides. However, today’s digital work environments are often cumbersome and hard to use, and contribute to stress and ill-health with subsequent cost to the individual, to their employ-ers and to society. Our long-term aim is to facilitate the develop-ment of IT systems that provide a healthy digital work environ-ment by including a human factors and ergonomics (HFE) per-spective in the requirements engineering (RE) process. IT systems can then be better adapted to professional users, rather than forcing them to adapt work processes to the tools provided. As a first step, we performed an exploratory case... (More)
- Digital technology plays an important role in our work places, and much time is spent in the virtual environments that technol-ogy provides. However, today’s digital work environments are often cumbersome and hard to use, and contribute to stress and ill-health with subsequent cost to the individual, to their employ-ers and to society. Our long-term aim is to facilitate the develop-ment of IT systems that provide a healthy digital work environ-ment by including a human factors and ergonomics (HFE) per-spective in the requirements engineering (RE) process. IT systems can then be better adapted to professional users, rather than forcing them to adapt work processes to the tools provided. As a first step, we performed an exploratory case study of a recently implemented IT system at a major Nordic bank to identify relevant aspects of HFE to consider within RE. The study consisted of a literature review, observations and interviews. We present eight factors covering user support such as documentation and training, and system characteristics such as understandability, ease of learning, ease of remembering, user satisfaction, system interplay and work-process interplay. These initial results may support non-HFE experts in including these aspects in RE for digital work environments. The results are also a starting point for further research into incorporating HFE in RE. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/e84b09c8-a917-476f-b059-ccd33b21ce67
- author
- Håkansson, Ebba
and Bjarnason, Elizabeth
LU
- organization
- publishing date
- 2020
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Requirements Engineering, Human factors, Ergonomics, Work environment
- host publication
- Proceedings of 1st IEEE International Workshop on Requirements Engineering for Well-being, Aging and Health (REWBAH)
- publisher
- IEEE - Institute of Electrical and Electronics Engineers Inc.
- conference name
- First International Workshop on Requirements Engineering for Well-Being, Aging, and Health (REWBAH)
- conference location
- Zürich, Switzerland
- conference dates
- 2020-08-31 - 2020-08-31
- external identifiers
-
- scopus:85094887623
- ISBN
- 978-1-7281-8354-1
- DOI
- 10.1109/REWBAH51211.2020.00013
- language
- English
- LU publication?
- yes
- id
- e84b09c8-a917-476f-b059-ccd33b21ce67
- date added to LUP
- 2020-09-01 09:27:04
- date last changed
- 2023-09-24 09:01:32
@inproceedings{e84b09c8-a917-476f-b059-ccd33b21ce67,
abstract = {{Digital technology plays an important role in our work places, and much time is spent in the virtual environments that technol-ogy provides. However, today’s digital work environments are often cumbersome and hard to use, and contribute to stress and ill-health with subsequent cost to the individual, to their employ-ers and to society. Our long-term aim is to facilitate the develop-ment of IT systems that provide a healthy digital work environ-ment by including a human factors and ergonomics (HFE) per-spective in the requirements engineering (RE) process. IT systems can then be better adapted to professional users, rather than forcing them to adapt work processes to the tools provided. As a first step, we performed an exploratory case study of a recently implemented IT system at a major Nordic bank to identify relevant aspects of HFE to consider within RE. The study consisted of a literature review, observations and interviews. We present eight factors covering user support such as documentation and training, and system characteristics such as understandability, ease of learning, ease of remembering, user satisfaction, system interplay and work-process interplay. These initial results may support non-HFE experts in including these aspects in RE for digital work environments. The results are also a starting point for further research into incorporating HFE in RE.}},
author = {{Håkansson, Ebba and Bjarnason, Elizabeth}},
booktitle = {{Proceedings of 1st IEEE International Workshop on Requirements Engineering for Well-being, Aging and Health (REWBAH)}},
isbn = {{978-1-7281-8354-1}},
keywords = {{Requirements Engineering; Human factors; Ergonomics; Work environment}},
language = {{eng}},
publisher = {{IEEE - Institute of Electrical and Electronics Engineers Inc.}},
title = {{Including Human Factors and Ergonomics in Requirements Engineering for Digital Work Environments}},
url = {{http://dx.doi.org/10.1109/REWBAH51211.2020.00013}},
doi = {{10.1109/REWBAH51211.2020.00013}},
year = {{2020}},
}