Advanced

An elicitation instrument for operationalising GQM+Strategies (GQM+S-EI)

Petersen, Kai ; Gencel, Cigdem ; Asghari, Negin and Betz, Stefanie (2015) In Empirical Software Engineering 20(4). p.968-1005
Abstract

A recent approach for measurement program planning, GQM+Strategies, provides an important extension to existing approaches linking measurements and improvement activities to strategic goals and ways to achieve these goals. There is a need for instruments aiding in eliciting information from stakeholders to use GQM+Strategies. The success of GQM+Strategies highly depends on accurately identifying goals, strategies and information needs from stakeholders. The research aims at providing an instrument (called GQM+S-EI), aiding practitioners to accurately elicit information needed by GQM+Strategies (capturing goals, strategies and information needs). The research included two phases. In... (More)

A recent approach for measurement program planning, GQM+Strategies, provides an important extension to existing approaches linking measurements and improvement activities to strategic goals and ways to achieve these goals. There is a need for instruments aiding in eliciting information from stakeholders to use GQM+Strategies. The success of GQM+Strategies highly depends on accurately identifying goals, strategies and information needs from stakeholders. The research aims at providing an instrument (called GQM+S-EI), aiding practitioners to accurately elicit information needed by GQM+Strategies (capturing goals, strategies and information needs). The research included two phases. In the first phase, using action research method, the GQM+S-EI was designed in three iterations in Ericsson AB. Thereafter, a case study was conducted to evaluate whether the information elicited with the designed instrument following the defined process was accurate and complete. We identified that the industry requires elicitation instruments that are capable to elicit information from stakeholders, not having to know about the concepts (e.g. goals and strategies). The case study results showed that our proposed instrument is capable of accurately and completely capturing the needed information from the stakeholders. We conclude that GQM+S-EI can be used for accurately and completely eliciting the information needed by goal driven measurement frameworks. The instrument has been successfully transferred to Ericsson AB for measurement program planning.

(Less)
Please use this url to cite or link to this publication:
author
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Action research, Case study, Goal driven measurement, Goal elicitation, GQMStrategies, Information need, Strategy elicitation
in
Empirical Software Engineering
volume
20
issue
4
pages
38 pages
publisher
Springer
external identifiers
  • scopus:84930477271
ISSN
1382-3256
DOI
10.1007/s10664-014-9306-z
project
Embedded Applications Software Engineering
language
English
LU publication?
no
id
f1c60eff-5d5e-4003-ad31-937a9aadc672
date added to LUP
2018-09-27 12:38:54
date last changed
2020-01-13 00:57:58
@article{f1c60eff-5d5e-4003-ad31-937a9aadc672,
  abstract     = {<p>A recent approach for measurement program planning, GQM<sup>+</sup>Strategies, provides an important extension to existing approaches linking measurements and improvement activities to strategic goals and ways to achieve these goals. There is a need for instruments aiding in eliciting information from stakeholders to use GQM<sup>+</sup>Strategies. The success of GQM<sup>+</sup>Strategies highly depends on accurately identifying goals, strategies and information needs from stakeholders. The research aims at providing an instrument (called GQM<sup>+</sup>S-EI), aiding practitioners to accurately elicit information needed by GQM<sup>+</sup>Strategies (capturing goals, strategies and information needs). The research included two phases. In the first phase, using action research method, the GQM<sup>+</sup>S-EI was designed in three iterations in Ericsson AB. Thereafter, a case study was conducted to evaluate whether the information elicited with the designed instrument following the defined process was accurate and complete. We identified that the industry requires elicitation instruments that are capable to elicit information from stakeholders, not having to know about the concepts (e.g. goals and strategies). The case study results showed that our proposed instrument is capable of accurately and completely capturing the needed information from the stakeholders. We conclude that GQM<sup>+</sup>S-EI can be used for accurately and completely eliciting the information needed by goal driven measurement frameworks. The instrument has been successfully transferred to Ericsson AB for measurement program planning.</p>},
  author       = {Petersen, Kai and Gencel, Cigdem and Asghari, Negin and Betz, Stefanie},
  issn         = {1382-3256},
  language     = {eng},
  month        = {08},
  number       = {4},
  pages        = {968--1005},
  publisher    = {Springer},
  series       = {Empirical Software Engineering},
  title        = {An elicitation instrument for operationalising GQM<sup>+</sup>Strategies (GQM<sup>+</sup>S-EI)},
  url          = {http://dx.doi.org/10.1007/s10664-014-9306-z},
  doi          = {10.1007/s10664-014-9306-z},
  volume       = {20},
  year         = {2015},
}