Older People's “Voices”—On Paper: Obstacles to Influence in Welfare States—A Case Study of Sweden.
(2009) In Journal of Aging & Social Policy 21(1). p.94-111- Abstract
- The official rhetoric of welfare states unconditionally pays tribute to older people’s right to express dissatisfaction. In practice, users of older services in welfare states may be deprived of their “exit” options and face considerable constraints when it comes to raising their “voices.” For example, when older people in nursing homes would like to lodge a complaint, they may well be referred to the very staff members they depend on in their everyday lives.
This article analyzes a national case study in which these contradictory tendencies are especially explicit: formal influence channels for older people in Sweden. Using data from structured interviews with 100 representatives of Swedish municipalities and drawing... (More) - The official rhetoric of welfare states unconditionally pays tribute to older people’s right to express dissatisfaction. In practice, users of older services in welfare states may be deprived of their “exit” options and face considerable constraints when it comes to raising their “voices.” For example, when older people in nursing homes would like to lodge a complaint, they may well be referred to the very staff members they depend on in their everyday lives.
This article analyzes a national case study in which these contradictory tendencies are especially explicit: formal influence channels for older people in Sweden. Using data from structured interviews with 100 representatives of Swedish municipalities and drawing on Hirschman’s (1970) theory on exit and voice, the article analyzes obstacles to older service users’ influence in Sweden and develops explanations for these obstacles in terms of social contexts. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/3045941
- author
- Persson, Tove LU and Berg, Stig
- publishing date
- 2009
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- welfare state, older people, voice, Sweden, influence, exit
- in
- Journal of Aging & Social Policy
- volume
- 21
- issue
- 1
- pages
- 94 - 111
- publisher
- Taylor & Francis
- external identifiers
-
- scopus:59949084931
- ISSN
- 0895-9420
- DOI
- 10.1080/08959420802539118
- language
- English
- LU publication?
- no
- id
- f991269c-c260-4417-ada9-bef6c032cdc5 (old id 3045941)
- date added to LUP
- 2016-04-01 11:58:53
- date last changed
- 2022-01-26 21:06:07
@article{f991269c-c260-4417-ada9-bef6c032cdc5,
abstract = {{The official rhetoric of welfare states unconditionally pays tribute to older people’s right to express dissatisfaction. In practice, users of older services in welfare states may be deprived of their “exit” options and face considerable constraints when it comes to raising their “voices.” For example, when older people in nursing homes would like to lodge a complaint, they may well be referred to the very staff members they depend on in their everyday lives. <br/><br>
<br/><br>
This article analyzes a national case study in which these contradictory tendencies are especially explicit: formal influence channels for older people in Sweden. Using data from structured interviews with 100 representatives of Swedish municipalities and drawing on Hirschman’s (1970) theory on exit and voice, the article analyzes obstacles to older service users’ influence in Sweden and develops explanations for these obstacles in terms of social contexts.}},
author = {{Persson, Tove and Berg, Stig}},
issn = {{0895-9420}},
keywords = {{welfare state; older people; voice; Sweden; influence; exit}},
language = {{eng}},
number = {{1}},
pages = {{94--111}},
publisher = {{Taylor & Francis}},
series = {{Journal of Aging & Social Policy}},
title = {{Older People's “Voices”—On Paper: Obstacles to Influence in Welfare States—A Case Study of Sweden.}},
url = {{http://dx.doi.org/10.1080/08959420802539118}},
doi = {{10.1080/08959420802539118}},
volume = {{21}},
year = {{2009}},
}