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Patient information and participation still in need of improvement : Evaluation of patients' perceptions of quality of care

Fröjd, Camilla; Swenne, Christine Leo; Rubertsson, Christine LU ; Gunningberg, Lena and Wadensten, Barbro (2011) In Journal of Nursing Management 19(2). p.226-236
Abstract

Aims To identify areas in need of quality improvement by investigating inpatients' perceptions of quality of care, and to identify differences in perceptions of care related to patient gender, age and type of admission. Background Nursing managers play an important role in the development of high-quality care. Methods Quality of care was assessed using the Quality from the Patients' Perspective (QPP). In all, 2734 inpatients at a Swedish university hospital completed the QPP. Results Inadequate quality was identified for 15 out of 24 items, e.g. information given on treatment and examination results, opportunities to participate in decisions related to care and information on self-care. Patients with emergency admissions reported lower... (More)

Aims To identify areas in need of quality improvement by investigating inpatients' perceptions of quality of care, and to identify differences in perceptions of care related to patient gender, age and type of admission. Background Nursing managers play an important role in the development of high-quality care. Methods Quality of care was assessed using the Quality from the Patients' Perspective (QPP). In all, 2734 inpatients at a Swedish university hospital completed the QPP. Results Inadequate quality was identified for 15 out of 24 items, e.g. information given on treatment and examination results, opportunities to participate in decisions related to care and information on self-care. Patients with emergency admissions reported lower scores for quality of information and doctors' care than did patients with planned admissions. Conclusion Results from the present survey identified areas in need of quality improvement and differences in perceived care quality between patients. Quality of care must be developed in close collaboration with other healthcare professionals; in this respect, nursing managers could play an important role. Implications for nursing management Nursing managers could play a more active part in measuring quality of care, and in using results from such measurements to develop and improve quality of care.

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author
publishing date
type
Contribution to journal
publication status
published
keywords
Information, Inpatient, Nursing management, Patient participation, Quality of care
in
Journal of Nursing Management
volume
19
issue
2
pages
11 pages
publisher
Wiley-Blackwell
external identifiers
  • scopus:79951540041
ISSN
0966-0429
DOI
10.1111/j.1365-2834.2010.01197.x
language
English
LU publication?
no
id
fe7ce2a7-6065-492d-9d70-129bbc873077
date added to LUP
2017-10-27 14:06:01
date last changed
2017-10-30 12:37:03
@article{fe7ce2a7-6065-492d-9d70-129bbc873077,
  abstract     = {<p>Aims To identify areas in need of quality improvement by investigating inpatients' perceptions of quality of care, and to identify differences in perceptions of care related to patient gender, age and type of admission. Background Nursing managers play an important role in the development of high-quality care. Methods Quality of care was assessed using the Quality from the Patients' Perspective (QPP). In all, 2734 inpatients at a Swedish university hospital completed the QPP. Results Inadequate quality was identified for 15 out of 24 items, e.g. information given on treatment and examination results, opportunities to participate in decisions related to care and information on self-care. Patients with emergency admissions reported lower scores for quality of information and doctors' care than did patients with planned admissions. Conclusion Results from the present survey identified areas in need of quality improvement and differences in perceived care quality between patients. Quality of care must be developed in close collaboration with other healthcare professionals; in this respect, nursing managers could play an important role. Implications for nursing management Nursing managers could play a more active part in measuring quality of care, and in using results from such measurements to develop and improve quality of care.</p>},
  author       = {Fröjd, Camilla and Swenne, Christine Leo and Rubertsson, Christine and Gunningberg, Lena and Wadensten, Barbro},
  issn         = {0966-0429},
  keyword      = {Information,Inpatient,Nursing management,Patient participation,Quality of care},
  language     = {eng},
  number       = {2},
  pages        = {226--236},
  publisher    = {Wiley-Blackwell},
  series       = {Journal of Nursing Management},
  title        = {Patient information and participation still in need of improvement : Evaluation of patients' perceptions of quality of care},
  url          = {http://dx.doi.org/10.1111/j.1365-2834.2010.01197.x},
  volume       = {19},
  year         = {2011},
}