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- 2020
-
Mark
Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development
(
- Contribution to journal › Article
- 2019
-
Mark
General User Surveys and Other Methods for Quality Assessment – User Knowledge and Evidence-Based Library Development
2019) 10th International Evidence Based Library and Information Practice Conference(
- Contribution to conference › Abstract
- 2018
-
Mark
General User Surveys in Quality Development – Discovering Best Practices in Library Services
2018) LIBER Annual Conference 2018(
- Contribution to conference › Abstract
-
Mark
User Knowledge Management – How University Libraries Analyse User Needs and Develop Services
2018) The 39th Annual IATUL Conference(
- Contribution to conference › Abstract
- 2012
-
Mark
Research Library Statistics: For Whom and for What Purpose? The Statistics Users' Views and Wishes
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding