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- 2010
-
Mark
The Service Triad: Modelling Dialectic Tensions in Service Encounters
Andersson Cederholm, Erika LU
and Gyimothy, Szilvia
LU
(2010)
In Service Industries Journal
30(2).
p.265-280
- Contribution to journal › Article
- 2006
-
Mark
The Service Triad: From mutual harmony to dialectic tension in the service encounter
Andersson Cederholm, Erika LU
and Gyimothy, Szilvia
LU
(2006)
EIRASS conference in retail and service science
- Contribution to conference › Paper, not in proceeding
- 2005
-
Mark
Tjänstens triad: Från ömsesidig harmoni till dialektisk spänning i tjänstemöten
- Chapter in Book/Report/Conference proceeding › Book chapter