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Interoperability and Usability of EHRs: Healthcare professionals perspectives on Electronic Health Records and Digital Transformation

Richards, Blake LU and Rodgers, Lucas LU (2026) INFM12 20261
Department of Informatics
Abstract
Electronic Health Records (EHRs) are central to the digital transformation of healthcare and are intended to support coordination, documentation, and access to patient information across healthcare settings. However, technical interoperability does not necessarily mean that exchanged information is usable in clinical work. This thesis examines how healthcare professionals experience the interoperability and usability of EHR systems in everyday practice.
The study employs a qualitative, interpretive approach, based on seven semi-structured interviews with healthcare professionals from Sweden and the United States. This analysis focuses on healthcare professionals’ experiences with the findability, understandability, trustworthiness, and... (More)
Electronic Health Records (EHRs) are central to the digital transformation of healthcare and are intended to support coordination, documentation, and access to patient information across healthcare settings. However, technical interoperability does not necessarily mean that exchanged information is usable in clinical work. This thesis examines how healthcare professionals experience the interoperability and usability of EHR systems in everyday practice.
The study employs a qualitative, interpretive approach, based on seven semi-structured interviews with healthcare professionals from Sweden and the United States. This analysis focuses on healthcare professionals’ experiences with the findability, understandability, trustworthiness, and actionability of interoperable EHR information, as well as usability dimensions such as effectiveness, efficiency, satisfaction, and human-centeredness.
The findings show that EHR systems are deeply integrated into healthcare work, but that healthcare professionals still experience fragmented systems, workflow disruption, inconsistent access to information, and reliance on workarounds. At the same time, interoperable information was perceived as beneficial for coordination, continuity of care, and access to patient information. The thesis concludes that interoperability only contributes to meaningful digital transformation when exchanged information is usable within clinical workflows and aligned with healthcare professionals’ needs. (Less)
Please use this url to cite or link to this publication:
author
Richards, Blake LU and Rodgers, Lucas LU
supervisor
organization
course
INFM12 20261
year
type
H1 - Master's Degree (One Year)
subject
keywords
Electronic Health Records (EHR), Interoperability, Usability, Digital Transformation, eHealth
language
English
id
9240275
date added to LUP
2026-06-18 09:14:14
date last changed
2026-06-18 09:14:14
@misc{9240275,
  abstract     = {{Electronic Health Records (EHRs) are central to the digital transformation of healthcare and are intended to support coordination, documentation, and access to patient information across healthcare settings. However, technical interoperability does not necessarily mean that exchanged information is usable in clinical work. This thesis examines how healthcare professionals experience the interoperability and usability of EHR systems in everyday practice.
The study employs a qualitative, interpretive approach, based on seven semi-structured interviews with healthcare professionals from Sweden and the United States. This analysis focuses on healthcare professionals’ experiences with the findability, understandability, trustworthiness, and actionability of interoperable EHR information, as well as usability dimensions such as effectiveness, efficiency, satisfaction, and human-centeredness. 
The findings show that EHR systems are deeply integrated into healthcare work, but that healthcare professionals still experience fragmented systems, workflow disruption, inconsistent access to information, and reliance on workarounds. At the same time, interoperable information was perceived as beneficial for coordination, continuity of care, and access to patient information. The thesis concludes that interoperability only contributes to meaningful digital transformation when exchanged information is usable within clinical workflows and aligned with healthcare professionals’ needs.}},
  author       = {{Richards, Blake and Rodgers, Lucas}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Interoperability and Usability of EHRs: Healthcare professionals perspectives on Electronic Health Records and Digital Transformation}},
  year         = {{2026}},
}