Managing IT Costs by ABC
(2007)Department of Business Administration
- Abstract
- The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings.
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/1344403
- author
- Rudsvik, Johan and Lovén, Linus
- supervisor
- organization
- year
- 2007
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- ABC, IT, Cost Management, ITIL, Management of enterprises, Företagsledning, management
- language
- Swedish
- id
- 1344403
- date added to LUP
- 2007-01-19 00:00:00
- date last changed
- 2012-04-02 16:19:20
@misc{1344403, abstract = {{The purpose of this essay is to identify costs for providing First-line and Second-line support, and then allocate these cost to different goods and services (cost objects) being supported. The thesis also intends to improve the overall cost awareness in IT settings.}}, author = {{Rudsvik, Johan and Lovén, Linus}}, language = {{swe}}, note = {{Student Paper}}, title = {{Managing IT Costs by ABC}}, year = {{2007}}, }