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IT -- idag och imorgon : IT-användarens och IT-utvecklarens användning av och tankar kring kommunikation med IT

Westerlund, Nils (2003)
Media and Communication Studies
Abstract
Aim: To investigate the problem of IT-users and IT-developers and their different abilities to use IT and communicate by means of IT, caused by differences in the background of the two categories, their knowledge and experience. Also to investigate what this problem may lead to when developing IT-related services and products.

Method/material: Ten semi-structured interviews of about ten hours all together. The interviews have been interpreted with a hermeneutic perspective.

Main-results: Four main hypotheses were found:<br />
Hypothesis 1: The IT-developers use more clear communication strategies then the IT-users. The IT-users use less clear communication strategies then the IT-developers <br />
Hypothesis 2: The IT-developers find... (More)
Aim: To investigate the problem of IT-users and IT-developers and their different abilities to use IT and communicate by means of IT, caused by differences in the background of the two categories, their knowledge and experience. Also to investigate what this problem may lead to when developing IT-related services and products.

Method/material: Ten semi-structured interviews of about ten hours all together. The interviews have been interpreted with a hermeneutic perspective.

Main-results: Four main hypotheses were found:<br />
Hypothesis 1: The IT-developers use more clear communication strategies then the IT-users. The IT-users use less clear communication strategies then the IT-developers <br />
Hypothesis 2: The IT-developers find faults in others use and in the technology, but not in their own use. The IT-users find faults in their own use, but not in others use or in the technology <br />
Hypothesis 3: The IT-developers make unconventional choices in their use. The IT-users make conventional choices in their use<br />
Hypothesis 4: The IT-developers make unconventional choices in their use. The IT-users make conventional choices in their use.

Examination of the interrelationship between the four hypotheses (for the IT-users and the ITdevelopers respectively), lead to two concluding hypotheses: <br />
Hypothesis for the IT-developers: The IT-developers control the technology
Hypothesis for the IT-users: The IT-users are controlled by the technology

Possible cause for these two hypotheses is not only a deeper knowledge in IT-related matters, but deeper IT-knowledge capital which is a fundamentally something else. IT-knowledge capital, follows on deeper knowledge, more relevant education and experience. It manifests itself in a greater self-confidence when approaching IT-related matters and problems.

A possible consequence for the IT-users is that they become stressed and frustrated when they have to spend much time on dealing with trivial, everyday problems, the emergence of which they cannot influence. This will make the vision of the future in IT mainly a concern for the IT-developers.

An improved development could be accomplished by means of ubiquitous computing and information appliances. The idea is that users take advantage of computers without being concerned with the computer technology explicitly. This would allow the IT-users to focus on the goals instead of the means, and it would let the vision of the future of IT become an issue also for the IT-users. If this is going to be realized, the future IT development has to be done by users and developers in co-operation, and it has to be done cross-disciplinary. (Less)
Please use this url to cite or link to this publication:
author
Westerlund, Nils
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
communication, IT, IT-developers, IT-users, information society, ubiquitous computing, information appliances, Press and communication sciences, Journalistik, media, kommunikation
language
Swedish
id
1357431
date added to LUP
2004-11-08 00:00:00
date last changed
2014-09-04 08:36:10
@misc{1357431,
  abstract     = {Aim: To investigate the problem of IT-users and IT-developers and their different abilities to use IT and communicate by means of IT, caused by differences in the background of the two categories, their knowledge and experience. Also to investigate what this problem may lead to when developing IT-related services and products.

Method/material: Ten semi-structured interviews of about ten hours all together. The interviews have been interpreted with a hermeneutic perspective.

Main-results: Four main hypotheses were found:<br />
Hypothesis 1: The IT-developers use more clear communication strategies then the IT-users. The IT-users use less clear communication strategies then the IT-developers <br />
Hypothesis 2: The IT-developers find faults in others use and in the technology, but not in their own use. The IT-users find faults in their own use, but not in others use or in the technology <br />
Hypothesis 3: The IT-developers make unconventional choices in their use. The IT-users make conventional choices in their use<br />
Hypothesis 4: The IT-developers make unconventional choices in their use. The IT-users make conventional choices in their use.

Examination of the interrelationship between the four hypotheses (for the IT-users and the ITdevelopers respectively), lead to two concluding hypotheses: <br />
Hypothesis for the IT-developers: The IT-developers control the technology
Hypothesis for the IT-users: The IT-users are controlled by the technology

Possible cause for these two hypotheses is not only a deeper knowledge in IT-related matters, but deeper IT-knowledge capital which is a fundamentally something else. IT-knowledge capital, follows on deeper knowledge, more relevant education and experience. It manifests itself in a greater self-confidence when approaching IT-related matters and problems.

A possible consequence for the IT-users is that they become stressed and frustrated when they have to spend much time on dealing with trivial, everyday problems, the emergence of which they cannot influence. This will make the vision of the future in IT mainly a concern for the IT-developers.

An improved development could be accomplished by means of ubiquitous computing and information appliances. The idea is that users take advantage of computers without being concerned with the computer technology explicitly. This would allow the IT-users to focus on the goals instead of the means, and it would let the vision of the future of IT become an issue also for the IT-users. If this is going to be realized, the future IT development has to be done by users and developers in co-operation, and it has to be done cross-disciplinary.},
  author       = {Westerlund, Nils},
  keyword      = {communication,IT,IT-developers,IT-users,information society,ubiquitous computing,information appliances,Press and communication sciences,Journalistik, media, kommunikation},
  language     = {swe},
  note         = {Student Paper},
  title        = {IT -- idag och imorgon : IT-användarens och IT-utvecklarens användning av och tankar kring kommunikation med IT},
  year         = {2003},
}