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”Hoppas jag inte glömt nått!” – En analys av informationsprocesser inom kunskapsintensiva tjänsteorganisationer

Cronberg, Ninni; Hellman, Åsa and Haugen, Linn (2010)
Department of Service Management and Service Studies
Abstract
Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We... (More)
Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We will discuss which impact the process theory, communication and boundary-spanning work have on an organizations information processes. Methodology: The paper is based on a patient’s story that illustrates our subject. We have analyzed previous research and collected empirical material with two different approaches; survey and interview. Based on this we have compared, discussed and analyzed the results in our conclusion. Conclusions: The result indicates that there is a lack of a Service Management perspective within information processes. We believe it is necessary to apply a customer perspective on processes to generate a value adding service. (Less)
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author
Cronberg, Ninni; Hellman, Åsa and Haugen, Linn
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
informationsprocess, kommunikation, gränsöverskridande arbete, sjukvård, journalhantering, datasystem och kundperspektiv
language
Swedish
id
1737520
date added to LUP
2010-12-09 00:00:00
date last changed
2018-10-18 10:14:46
@misc{1737520,
  abstract     = {Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen and Åsa Hellman. Advisors: Lars Nordgren and Jan E Persson. Research question: How and in which way is it problematical to create a well functioning information process within a knowledge intensive service organization? Purpose: The purpose of the paper is to analyze the information processes within knowledge intensive service organizations. We will discuss which impact the process theory, communication and boundary-spanning work have on an organizations information processes. Methodology: The paper is based on a patient’s story that illustrates our subject. We have analyzed previous research and collected empirical material with two different approaches; survey and interview. Based on this we have compared, discussed and analyzed the results in our conclusion. Conclusions: The result indicates that there is a lack of a Service Management perspective within information processes. We believe it is necessary to apply a customer perspective on processes to generate a value adding service.},
  author       = {Cronberg, Ninni and Hellman, Åsa and Haugen, Linn},
  keyword      = {informationsprocess,kommunikation,gränsöverskridande arbete,sjukvård,journalhantering,datasystem och kundperspektiv},
  language     = {swe},
  note         = {Student Paper},
  title        = {”Hoppas jag inte glömt nått!” – En analys av informationsprocesser inom kunskapsintensiva tjänsteorganisationer},
  year         = {2010},
}