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A return system in need of refurnishing at IKEA - Identifying improvement potentials

Norlander, Sanna LU and Akimova, Natalia (2011) MTT920 20102
Packaging Logistics
Abstract
The purpose of this master thesis is to explore IKEA’s return system and to suggest potential areas of improvement. The master thesis shall describe and identify the problems regarding handling material of the present return system, in order to suggest potential areas of improvement.

This master thesis is an explorative study. Wide ranges of interviews were made and are the base of the study. Observations were made at CDC in Torsvik to get an accurate understanding of the working methods and processes. The scope of this master thesis is the Customer Delivery business, with focus on the return system of the used handling material (HM) called the Customer Distribution platform (CD platform).

The master thesis identifies that the... (More)
The purpose of this master thesis is to explore IKEA’s return system and to suggest potential areas of improvement. The master thesis shall describe and identify the problems regarding handling material of the present return system, in order to suggest potential areas of improvement.

This master thesis is an explorative study. Wide ranges of interviews were made and are the base of the study. Observations were made at CDC in Torsvik to get an accurate understanding of the working methods and processes. The scope of this master thesis is the Customer Delivery business, with focus on the return system of the used handling material (HM) called the Customer Distribution platform (CD platform).

The master thesis identifies that the majority of the problems regarding the return system concerns division of responsibilities and lack of holistic view. This has resulted in a too low focus on HM in comparison to the goods and low focus on costs connected to HM. In general the design of the return system is good but there is a need of process based management.

The authors recommend IKEA to employ a project leader to be able to realize the identified improvement opportunities. The master thesis provides a holistic view that has been lacking and could be used as a base for process based management. (Less)
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author
Norlander, Sanna LU and Akimova, Natalia
supervisor
organization
alternative title
Retursystem i behov av omstrukturering på IKEA - Identifiering av förbättringsåtgärder
course
MTT920 20102
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Process mapping, Logistics, Return system, Packaging
other publication id
ISRN: LUTMDN/TMFL–10/5078–SE
language
English
id
1963309
date added to LUP
2011-05-30 07:44:05
date last changed
2011-05-30 07:44:05
@misc{1963309,
  abstract     = {The purpose of this master thesis is to explore IKEA’s return system and to suggest potential areas of improvement. The master thesis shall describe and identify the problems regarding handling material of the present return system, in order to suggest potential areas of improvement. 

This master thesis is an explorative study. Wide ranges of interviews were made and are the base of the study. Observations were made at CDC in Torsvik to get an accurate understanding of the working methods and processes. The scope of this master thesis is the Customer Delivery business, with focus on the return system of the used handling material (HM) called the Customer Distribution platform (CD platform).

The master thesis identifies that the majority of the problems regarding the return system concerns division of responsibilities and lack of holistic view. This has resulted in a too low focus on HM in comparison to the goods and low focus on costs connected to HM. In general the design of the return system is good but there is a need of process based management. 

The authors recommend IKEA to employ a project leader to be able to realize the identified improvement opportunities. The master thesis provides a holistic view that has been lacking and could be used as a base for process based management.},
  author       = {Norlander, Sanna and Akimova, Natalia},
  keyword      = {Process mapping,Logistics,Return system,Packaging},
  language     = {eng},
  note         = {Student Paper},
  title        = {A return system in need of refurnishing at IKEA - Identifying improvement potentials},
  year         = {2011},
}