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Lean - en referensram: En studie av medarbetares kommunikation i en leanorganisation

Johansson, Antonia and Lövgren, Charlotta (2011)
Department of Strategic Communication
Abstract
Lean – a frame of reference For about two decades lean production has figured in production industries and it has now reached the public sector. In hospitals lean healthcare has been greeted with open arms but even though communication is a prerequisite for lean to function few studies has been conducted from a communication perspective. Our purpose is to elucidate and augment the understanding of the co-worker’s communicative roll in the lean organisation. The interpretative perspective has been our starting point for choice of theories as well as methods. Interviews and observations were conducted at the University hospital of Skåne. The analysis shows that the co-worker’s communicative roll is based on situation and daily work is... (More)
Lean – a frame of reference For about two decades lean production has figured in production industries and it has now reached the public sector. In hospitals lean healthcare has been greeted with open arms but even though communication is a prerequisite for lean to function few studies has been conducted from a communication perspective. Our purpose is to elucidate and augment the understanding of the co-worker’s communicative roll in the lean organisation. The interpretative perspective has been our starting point for choice of theories as well as methods. Interviews and observations were conducted at the University hospital of Skåne. The analysis shows that the co-worker’s communicative roll is based on situation and daily work is influenced by a transmission view of communication. However, a sensemaking view co-exists alongside the transmission perspective. For further studies we recommend presuming a critical perspective since power structures have shown to influence the co-worker’s communicative roll. (Less)
Please use this url to cite or link to this publication:
author
Johansson, Antonia and Lövgren, Charlotta
supervisor
organization
year
type
H2 - Master's Degree (Two Years)
subject
keywords
lean kommunikation, lean healthcare, lean production, medarbetarskap, meningsskapande, weick, dialog
language
Swedish
id
1977046
alternative location
http://portal.ch.lu.se/Campus.NET/Services/Publication/Export.aspx?id=1828&type=doc
date added to LUP
2011-06-13
date last changed
2014-09-04 08:36:25
@misc{1977046,
  abstract     = {Lean – a frame of reference For about two decades lean production has figured in production industries and it has now reached the public sector. In hospitals lean healthcare has been greeted with open arms but even though communication is a prerequisite for lean to function few studies has been conducted from a communication perspective. Our purpose is to elucidate and augment the understanding of the co-worker’s communicative roll in the lean organisation. The interpretative perspective has been our starting point for choice of theories as well as methods. Interviews and observations were conducted at the University hospital of Skåne. The analysis shows that the co-worker’s communicative roll is based on situation and daily work is influenced by a transmission view of communication. However, a sensemaking view co-exists alongside the transmission perspective. For further studies we recommend presuming a critical perspective since power structures have shown to influence the co-worker’s communicative roll.},
  author       = {Johansson, Antonia and Lövgren, Charlotta},
  keyword      = {lean kommunikation,lean healthcare,lean production,medarbetarskap,meningsskapande,weick,dialog},
  language     = {swe},
  note         = {Student Paper},
  title        = {Lean - en referensram: En studie av medarbetares kommunikation i en leanorganisation},
  year         = {2011},
}