Organization's Emotional Capital and Empowerment
(2011)Department of Service Studies
- Abstract
- Purpose: To investigate the relationship between employees' empowerment and their emotional state at work. Methodology: Qualitative semi-structured interviews with ten former employees from different service organizations of the age of 24-28 with similar educational and different cultural background. Findings / Conclusion: Empowerment can help to successfully create emotional harmony for employees mostly with involvement of other factors, for instance, manager's trust and support, positive and encouraging working environment. And, importantly, personal traits of empowered individuals can have sufficient impact on emotional capital of organization.
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/2019101
- author
- Mykhaylenko, Maryna
- supervisor
- organization
- year
- 2011
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- emotions, emotional labor, emotional state, emotional harmony, emotional capital, empowerment
- language
- English
- id
- 2019101
- date added to LUP
- 2011-07-05 00:00:00
- date last changed
- 2018-10-18 10:16:53
@misc{2019101, abstract = {{Purpose: To investigate the relationship between employees' empowerment and their emotional state at work. Methodology: Qualitative semi-structured interviews with ten former employees from different service organizations of the age of 24-28 with similar educational and different cultural background. Findings / Conclusion: Empowerment can help to successfully create emotional harmony for employees mostly with involvement of other factors, for instance, manager's trust and support, positive and encouraging working environment. And, importantly, personal traits of empowered individuals can have sufficient impact on emotional capital of organization.}}, author = {{Mykhaylenko, Maryna}}, language = {{eng}}, note = {{Student Paper}}, title = {{Organization's Emotional Capital and Empowerment}}, year = {{2011}}, }