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Organization's Emotional Capital and Empowerment

Mykhaylenko, Maryna (2011)
Department of Service Management and Service Studies
Abstract
Purpose: To investigate the relationship between employees' empowerment and their emotional state at work. Methodology: Qualitative semi-structured interviews with ten former employees from different service organizations of the age of 24-28 with similar educational and different cultural background. Findings / Conclusion: Empowerment can help to successfully create emotional harmony for employees mostly with involvement of other factors, for instance, manager's trust and support, positive and encouraging working environment. And, importantly, personal traits of empowered individuals can have sufficient impact on emotional capital of organization.
Please use this url to cite or link to this publication:
author
Mykhaylenko, Maryna
supervisor
organization
year
type
H1 - Master's Degree (One Year)
subject
keywords
emotions, emotional labor, emotional state, emotional harmony, emotional capital, empowerment
language
English
id
2019101
alternative location
http://portal.ch.lu.se/Campus.NET/Services/Publication/Export.aspx?id=2006&type=doc
date added to LUP
2011-07-05
date last changed
2011-07-05 04:49:37
@misc{2019101,
  abstract     = {Purpose: To investigate the relationship between employees' empowerment and their emotional state at work. Methodology: Qualitative semi-structured interviews with ten former employees from different service organizations of the age of 24-28 with similar educational and different cultural background. Findings / Conclusion: Empowerment can help to successfully create emotional harmony for employees mostly with involvement of other factors, for instance, manager's trust and support, positive and encouraging working environment. And, importantly, personal traits of empowered individuals can have sufficient impact on emotional capital of organization.},
  author       = {Mykhaylenko, Maryna},
  keyword      = {emotions,emotional labor,emotional state,emotional harmony,emotional capital,empowerment},
  language     = {eng},
  note         = {Student Paper},
  title        = {Organization's Emotional Capital and Empowerment},
  year         = {2011},
}