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The Relationship Between Organisational Culture and ERP Implementation CSFs

Medina, Ramiro Andres LU ; Musabasic, Muamer LU and Vukicevic, Stefan LU (2012) INFM03 20121
Department of Informatics
Abstract
Enterprise Resource Planning (ERP) systems have become a fundamental part of business infrastructure. However, the high failure rate of ERP implementations points out that there are still many issues that need to be addressed. In an effort to minimize the risk associated to the ERP implementation process, a number of critical success factors (CSFs) have been introduced. However, CSFs are presented as independent from the context, under the false pretense that all ERP implementations are created equal. In this study, we challenged this approach by focusing on the relationship between organisational culture and CSFs associated to the ERP implementation process. We selected a set of highly representative CSFs, which we matched to Hofstede's... (More)
Enterprise Resource Planning (ERP) systems have become a fundamental part of business infrastructure. However, the high failure rate of ERP implementations points out that there are still many issues that need to be addressed. In an effort to minimize the risk associated to the ERP implementation process, a number of critical success factors (CSFs) have been introduced. However, CSFs are presented as independent from the context, under the false pretense that all ERP implementations are created equal. In this study, we challenged this approach by focusing on the relationship between organisational culture and CSFs associated to the ERP implementation process. We selected a set of highly representative CSFs, which we matched to Hofstede's cultural dimensions through the development of relationship propositions. We conducted an empirical study, contrasting our suggested relationship propositions to the empirical data gathered. We found evidence that organisational culture alters the relevance of several CSFs associated to the ERP implementation process. We believe our findings provide an advantage over a generic conception of CSFs, by improving the cultural fit of the implementation. (Less)
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author
Medina, Ramiro Andres LU ; Musabasic, Muamer LU and Vukicevic, Stefan LU
supervisor
organization
course
INFM03 20121
year
type
H1 - Master's Degree (One Year)
subject
keywords
Organisational Culture, Organizational Culture, ERP, CSF, Enterprise Resource Planning, Critical Success Factors
report number
INF12-008
language
English
id
2760111
date added to LUP
2012-06-15 08:31:27
date last changed
2012-06-15 08:31:27
@misc{2760111,
  abstract     = {Enterprise Resource Planning (ERP) systems have become a fundamental part of business infrastructure. However, the high failure rate of ERP implementations points out that there are still many issues that need to be addressed. In an effort to minimize the risk associated to the ERP implementation process, a number of critical success factors (CSFs) have been introduced. However, CSFs are presented as independent from the context, under the false pretense that all ERP implementations are created equal. In this study, we challenged this approach by focusing on the relationship between organisational culture and CSFs associated to the ERP implementation process. We selected a set of highly representative CSFs, which we matched to Hofstede's cultural dimensions through the development of relationship propositions. We conducted an empirical study, contrasting our suggested relationship propositions to the empirical data gathered. We found evidence that organisational culture alters the relevance of several CSFs associated to the ERP implementation process. We believe our findings provide an advantage over a generic conception of CSFs, by improving the cultural fit of the implementation.},
  author       = {Medina, Ramiro Andres and Musabasic, Muamer and Vukicevic, Stefan},
  keyword      = {Organisational Culture,Organizational Culture,ERP,CSF,Enterprise Resource Planning,Critical Success Factors},
  language     = {eng},
  note         = {Student Paper},
  title        = {The Relationship Between Organisational Culture and ERP Implementation CSFs},
  year         = {2012},
}