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Developing Trust in Outsourcing Relationships - A Qualitative Analysis

Cymerys, Aleksandra LU and Motta, Rafael LU (2015) MGTN59 20151
Department of Business Administration
Abstract
Trust and outsourcing have been a profound object of studies examined by several researchers in the last decades. This thesis offers an understanding of factors that affect trust in an outsourcing relationship as well as it provides practical insight of how to improve mutual trust between client and supplier. The data was gathered through in-depth interviews with experts from different industries. The research represents a valuable knowledge for managers and professionals either implementing outsourcing strategy or during daily activities performed by established teams working together, regardless of the current level of trust or involvement between parties.
Abstract (Swedish)
Förtroende inom outsourcing har granskats av flera forskare under de senaste decennierna. Den här uppsatsen ger en förståelse av faktorer som påverkar förtroende i en outsourcing relation, samt ger en praktisk insikt i hur det ömsesidiga förtroendet mellan kund och leverantör kan förbättras. Det empiriska materialet består av djupintervjuer med experter från olika branscher. Forskningen utgör värdefull kunskap för ledare och specialister som antingen ska applicera en outsourcingstrategi eller redan samarbetar med etablerade outsourcing team, oavsett den befintliga graden av förtroende eller engagemang mellan parterna.
Popular Abstract (Polish)
Fenomen zaufania i outsourcingu był przedmiotem badań na przestrzeni ostatnich dziesięcioleci. Niniejsza praca magisterska ma na celu zbadać czynniki wpływające na zaufanie w relacji outsourcingowej oraz przedstawić działania prowadzące do poprawy wzajemnego zaufania pomiędzy klientem a dostawcą usługi. Na materiał empiryczny składają się długie, dogłębne wywiady z ekspertami z różnych branż. Analiza i wyniki naszego badania mogą stanowić źródło wiedzy dla managerów i specjalistów zarówno dopiero wprowadzających strategię outsourcingu jak i współpracujących z zewnętrznymi dostawcami usług lub klientami, niezależnie od aktualnego stopnia zaufania i zaangażowania stron.
Popular Abstract (Portuguese)
Temas como confiança e terceirização têm sido objeto de profundos estudos e foram discutidos por diversos pesquisadores nas últimas décadas. Esta tese oferece um panorama dos fatores que afetam a confiança em processos de terceirização, bem como fornece uma visão prática de como aprimorar a confiabilidade mútua na relação cliente-fornecedor. Os dados foram coletados através de entrevistas detalhadas com especialistas de diferentes setores. Este trabalho também constitui um valioso material para gestores e profissionais tanto na implementação de estratégias de terceirização quanto em atividades diárias envolvendo equipes terceirizadas, independentemente do nível atual de confiança ou relacionamento entre as partes.
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author
Cymerys, Aleksandra LU and Motta, Rafael LU
supervisor
organization
course
MGTN59 20151
year
type
H1 - Master's Degree (One Year)
subject
keywords
management, outsourcing, service, trust
language
English
id
7526067
date added to LUP
2015-08-05 15:07:18
date last changed
2015-08-05 15:07:18
@misc{7526067,
  abstract     = {Trust and outsourcing have been a profound object of studies examined by several researchers in the last decades. This thesis offers an understanding of factors that affect trust in an outsourcing relationship as well as it provides practical insight of how to improve mutual trust between client and supplier. The data was gathered through in-depth interviews with experts from different industries. The research represents a valuable knowledge for managers and professionals either implementing outsourcing strategy or during daily activities performed by established teams working together, regardless of the current level of trust or involvement between parties.},
  author       = {Cymerys, Aleksandra and Motta, Rafael},
  keyword      = {management,outsourcing,service,trust},
  language     = {eng},
  note         = {Student Paper},
  title        = {Developing Trust in Outsourcing Relationships - A Qualitative Analysis},
  year         = {2015},
}