Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel
(2015) KSKK01 20151Department of Service Studies
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/7852937
- author
- Hallbäck, Martin LU and Åberg, Patrick LU
- supervisor
- organization
- course
- KSKK01 20151
- year
- 2015
- type
- M2 - Bachelor Degree
- subject
- keywords
- Servicebemötande, kundtillfredsställelse, kundlojalitet, lönsamhet, relations- marknadsföring, service-recovery.
- language
- Swedish
- id
- 7852937
- date added to LUP
- 2015-09-02 15:48:53
- date last changed
- 2015-09-02 15:48:53
@misc{7852937, author = {{Hallbäck, Martin and Åberg, Patrick}}, language = {{swe}}, note = {{Student Paper}}, title = {{Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel}}, year = {{2015}}, }