Advanced

Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel

Hallbäck, Martin LU and Åberg, Patrick LU (2015) KSKK01 20151
Department of Service Management and Service Studies
Please use this url to cite or link to this publication:
author
Hallbäck, Martin LU and Åberg, Patrick LU
supervisor
organization
course
KSKK01 20151
year
type
M2 - Bachelor Degree
subject
keywords
Servicebemötande, kundtillfredsställelse, kundlojalitet, lönsamhet, relations- marknadsföring, service-recovery.
language
Swedish
id
7852937
date added to LUP
2015-09-02 15:48:53
date last changed
2015-09-02 15:48:53
@misc{7852937,
  author       = {Hallbäck, Martin and Åberg, Patrick},
  keyword      = {Servicebemötande,kundtillfredsställelse,kundlojalitet,lönsamhet,relations- marknadsföring,service-recovery.},
  language     = {swe},
  note         = {Student Paper},
  title        = {Servicebemötandet för kundlojalitet -Exemplet svensk dagligvaruhandel},
  year         = {2015},
}