Leadership co-construction in a Service Organization
(2016) SMMM11 20161Department of Service Studies
- Abstract
- The aim of this study was to explore how leadership is co-constructed in an Ecuadorian service organization, specifically in the counter ticket offices of an airline company. Furthermore, through qualitative method, to generate an understanding of how the leadership co-construction includes different actors and factors that might be involved into this process.
This research is embedded in the theoretical field of leadership between leader and follower, providing an overview of its co-construction into an air service organization and the different leadership styles that normally emerge within the organizational structure.
As methodology, considering the exploratory strategy of this case study (Yin, 2013), seven semi-structured interviews... (More) - The aim of this study was to explore how leadership is co-constructed in an Ecuadorian service organization, specifically in the counter ticket offices of an airline company. Furthermore, through qualitative method, to generate an understanding of how the leadership co-construction includes different actors and factors that might be involved into this process.
This research is embedded in the theoretical field of leadership between leader and follower, providing an overview of its co-construction into an air service organization and the different leadership styles that normally emerge within the organizational structure.
As methodology, considering the exploratory strategy of this case study (Yin, 2013), seven semi-structured interviews were conducted, where different questionnaire guidelines were implemented, according to the role of the participant in the air service organization. Hence, three semi-structured interviews were held with different leaders in the role of supervisors and four semi-structured interviews were performed with coordinators and sales agents, for the collection of empirical data and its subsequent analysis. The above information, through an abductive approach as analytical reflection (Alvesson & Sköldberg, 2009), exploring different opinions, feelings, emotions and the leader-follower relationship within these units of analysis. The gathered information was according to the different perceptions from the participants, rather than any academic knowledge.
This exploratory study offered new insights in the context of an air service organization in a developing country. The research has demonstrated the usefulness of leadership co-construction in the internal working atmosphere, associated with well-being and positive attitudes; contributing in establishing an initial step to understand its functionality in the Ecuadorian business context. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8878009
- author
- Romero, Carlos LU
- supervisor
-
- Mia Larson LU
- organization
- alternative title
- A case study in the counter ticket offices of an Ecuadorian airline company
- course
- SMMM11 20161
- year
- 2016
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Follower, leader-follower relationship, leader, leader-member exchange theory (LMX), transformational leadership, transactional leadership.
- language
- English
- id
- 8878009
- date added to LUP
- 2016-06-07 18:53:59
- date last changed
- 2016-06-07 18:53:59
@misc{8878009,
abstract = {{The aim of this study was to explore how leadership is co-constructed in an Ecuadorian service organization, specifically in the counter ticket offices of an airline company. Furthermore, through qualitative method, to generate an understanding of how the leadership co-construction includes different actors and factors that might be involved into this process.
This research is embedded in the theoretical field of leadership between leader and follower, providing an overview of its co-construction into an air service organization and the different leadership styles that normally emerge within the organizational structure.
As methodology, considering the exploratory strategy of this case study (Yin, 2013), seven semi-structured interviews were conducted, where different questionnaire guidelines were implemented, according to the role of the participant in the air service organization. Hence, three semi-structured interviews were held with different leaders in the role of supervisors and four semi-structured interviews were performed with coordinators and sales agents, for the collection of empirical data and its subsequent analysis. The above information, through an abductive approach as analytical reflection (Alvesson & Sköldberg, 2009), exploring different opinions, feelings, emotions and the leader-follower relationship within these units of analysis. The gathered information was according to the different perceptions from the participants, rather than any academic knowledge.
This exploratory study offered new insights in the context of an air service organization in a developing country. The research has demonstrated the usefulness of leadership co-construction in the internal working atmosphere, associated with well-being and positive attitudes; contributing in establishing an initial step to understand its functionality in the Ecuadorian business context.}},
author = {{Romero, Carlos}},
language = {{eng}},
note = {{Student Paper}},
title = {{Leadership co-construction in a Service Organization}},
year = {{2016}},
}