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Capturing Ideas in Retail Chains - A Case Study of Telia Company

Olsson Fahlander, Lotta LU and Prior, Cecilia LU (2016) BUSN68 20161
Department of Business Administration
Abstract
Title: Capturing Ideas in Retail Chains - A Case Study of Telia Company

Seminar date: May 30 2016

Course: BUSN68 Degree Project in Accounting and Management Control

Authors: Lotta Fahlander and Cecilia Prior

Advisor: Mattias Haraldsson

Five key words: Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems

Purpose: The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation.

Methodology: A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store... (More)
Title: Capturing Ideas in Retail Chains - A Case Study of Telia Company

Seminar date: May 30 2016

Course: BUSN68 Degree Project in Accounting and Management Control

Authors: Lotta Fahlander and Cecilia Prior

Advisor: Mattias Haraldsson

Five key words: Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems

Purpose: The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation.

Methodology: A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store personnel.

Theoretical perspectives: The theoretical perspectives include innovation concepts and supporting management control systems. The central part of the theoretical framework has a practical orientation and regards how management control systems can be used to capturing ideas.

Empirical foundations: The empirical foundation is based on documents and interviews. The results are divided in two sections, starting with the management’s view, followed by the regional manager and store personnel’s perception.

Conclusions: The findings of the study indicate that it is essential that the management clearly identifies and communicates the scope of what kinds of ideas the retail chain wants to capture. A wide scope targeting incremental ideas, underpinned by cultural support seems to result in relevant ideas. In addition, to capture pre-processed ideas, formal support that enables discussions and connects different sources seems to be of particular importance. (Less)
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author
Olsson Fahlander, Lotta LU and Prior, Cecilia LU
supervisor
organization
course
BUSN68 20161
year
type
H1 - Master's Degree (One Year)
subject
keywords
Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems
language
English
id
8886804
date added to LUP
2016-08-22 14:09:19
date last changed
2016-08-22 14:09:19
@misc{8886804,
  abstract     = {Title: 	Capturing Ideas in Retail Chains - A Case Study of Telia Company

Seminar date: 		May 30 2016

Course: 	BUSN68 Degree Project in Accounting and Management Control

Authors: 			Lotta Fahlander and Cecilia Prior

Advisor: 			Mattias Haraldsson

Five key words: 	Management Control Systems, Innovation, Retail, Idea Capturing, Suggestion Systems 

Purpose: 	The purpose of the thesis is to describe and analyze how management control systems can be used in a retail chain to support the transformation of the employees’ creativeness at store level into innovation. 

Methodology: 	A qualitative single case study of a Swedish retail chain was performed. Data was collected by conducting interviews with the management and store personnel.

Theoretical perspectives: 	The theoretical perspectives include innovation concepts and supporting management control systems. The central part of the theoretical framework has a practical orientation and regards how management control systems can be used to capturing ideas. 

Empirical foundations: 	The empirical foundation is based on documents and interviews. The results are divided in two sections, starting with the management’s view, followed by the regional manager and store personnel’s perception. 

Conclusions: 	The findings of the study indicate that it is essential that the management clearly identifies and communicates the scope of what kinds of ideas the retail chain wants to capture. A wide scope targeting incremental ideas, underpinned by cultural support seems to result in relevant ideas. In addition, to capture pre-processed ideas, formal support that enables discussions and connects different sources seems to be of particular importance.},
  author       = {Olsson Fahlander, Lotta and Prior, Cecilia},
  keyword      = {Management Control Systems,Innovation,Retail,Idea Capturing,Suggestion Systems},
  language     = {eng},
  note         = {Student Paper},
  title        = {Capturing Ideas in Retail Chains - A Case Study of Telia Company},
  year         = {2016},
}