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Robotic Process Automation - Robotic Process Automation and its Effects on Job Characteristics

Engberg, Sandra LU and Sördal, Therese LU (2019) INFM10 20191
Department of Informatics
Abstract
The automation of work tasks has been of high interest for over a century, where different technologies have been developed to serve this purpose. Robotic Process Automation (RPA) is one of these technologies, which automates the execution of monotonous and repetitive work tasks previously performed by humans. As a consequence, the employee whose job consists of these work tasks might perceive effects on their job characteristics, since these constitute the essential attributes of a job. The use of RPA is becoming vital for organisations to remain competitive in the long run and is predicted to drastically increase during the upcoming years. In line with this, the aim of the study is to describe what effects the employee perceives on their... (More)
The automation of work tasks has been of high interest for over a century, where different technologies have been developed to serve this purpose. Robotic Process Automation (RPA) is one of these technologies, which automates the execution of monotonous and repetitive work tasks previously performed by humans. As a consequence, the employee whose job consists of these work tasks might perceive effects on their job characteristics, since these constitute the essential attributes of a job. The use of RPA is becoming vital for organisations to remain competitive in the long run and is predicted to drastically increase during the upcoming years. In line with this, the aim of the study is to describe what effects the employee perceives on their job characteristics on an individual level, from using RPA. It is a qualitative study using semi-structured interviews with eleven participants. The study has focused on the five job characteristics: skill variety, task identity, task significance, autonomy, and feedback. Conclusively, the study identified that the employee perceives effects on all job characteristics except from feedback, due to the use of RPA. Results from this study give further insights into the employee’s perceived effects from the use of RPA. (Less)
Please use this url to cite or link to this publication:
author
Engberg, Sandra LU and Sördal, Therese LU
supervisor
organization
course
INFM10 20191
year
type
H1 - Master's Degree (One Year)
subject
report number
INF19-032
language
English
id
8981946
date added to LUP
2019-06-19 10:31:57
date last changed
2019-06-19 10:31:57
@misc{8981946,
  abstract     = {{The automation of work tasks has been of high interest for over a century, where different technologies have been developed to serve this purpose. Robotic Process Automation (RPA) is one of these technologies, which automates the execution of monotonous and repetitive work tasks previously performed by humans. As a consequence, the employee whose job consists of these work tasks might perceive effects on their job characteristics, since these constitute the essential attributes of a job. The use of RPA is becoming vital for organisations to remain competitive in the long run and is predicted to drastically increase during the upcoming years. In line with this, the aim of the study is to describe what effects the employee perceives on their job characteristics on an individual level, from using RPA. It is a qualitative study using semi-structured interviews with eleven participants. The study has focused on the five job characteristics: skill variety, task identity, task significance, autonomy, and feedback. Conclusively, the study identified that the employee perceives effects on all job characteristics except from feedback, due to the use of RPA. Results from this study give further insights into the employee’s perceived effects from the use of RPA.}},
  author       = {{Engberg, Sandra and Sördal, Therese}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Robotic Process Automation - Robotic Process Automation and its Effects on Job Characteristics}},
  year         = {{2019}},
}