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TIPTOEING IN THE OFFICE: a closer look at the emotional dimension of employee identification in intercultural organisational communication

Yu, Miao LU (2019) SKOM12 20191
Department of Strategic Communication
Abstract
The aim of this study is to understand how the emotional aspect of employee identification evolves through daily interaction in multicultural organizations. Applying a process model of individual identification, this research aims to offer an employee perspective, to uncover the communication challenges employees face and how they make sense of the interaction at work relating to the feeling of belongingness and inclusion. An ethnographic study containing participant observation and interviews was conducted in a multicultural company in Denmark. The analysis shows that employees experience the cautiousness and insecurity when facing the challenge of building up mutual understandings with coworkers in intercultural communication. Thus,... (More)
The aim of this study is to understand how the emotional aspect of employee identification evolves through daily interaction in multicultural organizations. Applying a process model of individual identification, this research aims to offer an employee perspective, to uncover the communication challenges employees face and how they make sense of the interaction at work relating to the feeling of belongingness and inclusion. An ethnographic study containing participant observation and interviews was conducted in a multicultural company in Denmark. The analysis shows that employees experience the cautiousness and insecurity when facing the challenge of building up mutual understandings with coworkers in intercultural communication. Thus, compared with a culturally homogeneous company, it can be a longer phase for employees to transform to more authentic expressions and identify with the membership in multicultural organizations. The analysis unveils how the information flow and social aspect can greatly influence employees’ feeling of belongingness and inclusion in multicultural organizations. Besides, the study also demonstrates the importance of seeing the different layers of communication climate and its complex influence on employee identification. (Less)
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author
Yu, Miao LU
supervisor
organization
course
SKOM12 20191
year
type
H2 - Master's Degree (Two Years)
subject
keywords
intercultural communication, employee identification, inclusion, multicultural organization, communication climate, socialization
language
English
id
8983870
date added to LUP
2019-11-07 11:30:24
date last changed
2019-11-07 11:30:24
@misc{8983870,
  abstract     = {The aim of this study is to understand how the emotional aspect of employee identification evolves through daily interaction in multicultural organizations. Applying a process model of individual identification, this research aims to offer an employee perspective, to uncover the communication challenges employees face and how they make sense of the interaction at work relating to the feeling of belongingness and inclusion. An ethnographic study containing participant observation and interviews was conducted in a multicultural company in Denmark. The analysis shows that employees experience the cautiousness and insecurity when facing the challenge of building up mutual understandings with coworkers in intercultural communication. Thus, compared with a culturally homogeneous company, it can be a longer phase for employees to transform to more authentic expressions and identify with the membership in multicultural organizations. The analysis unveils how the information flow and social aspect can greatly influence employees’ feeling of belongingness and inclusion in multicultural organizations. Besides, the study also demonstrates the importance of seeing the different layers of communication climate and its complex influence on employee identification.},
  author       = {Yu, Miao},
  keyword      = {intercultural communication,employee identification,inclusion,multicultural organization,communication climate,socialization},
  language     = {eng},
  note         = {Student Paper},
  title        = {TIPTOEING IN THE OFFICE: a closer look at the emotional dimension of employee identification in intercultural organisational communication},
  year         = {2019},
}