The use of digital technology in decision-making processes
(2021) BUSN09 20211Department of Business Administration
- Abstract (Swedish)
- Organisations increasingly adopt digital technologies in order to assist and improve the efficiency of their decision-making processes. Industries, including banking, need to increasingly adapt to the world of digitalization. The amount of data that has to be processed in the banking industry is increasing exponentially, and digital technology represents valuable solutions to processing this data both efficiently and rapidly, and to making better decisions. Some authors emphasize the importance of digitalization for businesses to compete, to optimise their productivity, and increase profit. This study seeks to investigate the use of digital technology in decision-making processes in the banking industry, and to assess its benefits and... (More)
- Organisations increasingly adopt digital technologies in order to assist and improve the efficiency of their decision-making processes. Industries, including banking, need to increasingly adapt to the world of digitalization. The amount of data that has to be processed in the banking industry is increasing exponentially, and digital technology represents valuable solutions to processing this data both efficiently and rapidly, and to making better decisions. Some authors emphasize the importance of digitalization for businesses to compete, to optimise their productivity, and increase profit. This study seeks to investigate the use of digital technology in decision-making processes in the banking industry, and to assess its benefits and challenges. The purpose of this study is to explore how digital technology is used in the decision-making process for loan disbursements at Stopanska Banka AD Skopje.
The findings of the study reveal that while employees at Stopanska Banka do not utilize highly advanced digital systems in the decision-making process, digital technology still plays a significant role in the loan disbursement process. Digital tools (such as software and databases) are used in the decision-making process for various purposes such as gathering, summarizing, and analyzing data, as well as to save time and improve communication. These various operations have shown to improve overall decision-making processes. However, some challenges also arise in regards to digital technology in the decision-making process at Stopanska Banka as a result of its slow technological development, its dependency on human expertise, and inefficiency where there is data missing. The paper contributes to the field of research regarding digital technology and its use in decision-making in the banking industry. By providing a case study of Stopanska Banka, this research presents a real life example of how digital technology is used in a bank’s decision-making process. This study also has practical implications, highlighting the benefits for businesses to implement such digital technology in their decision-making processes, and by presenting some challenges. It is hoped that this research will contribute to a deeper understanding of the topic and that it may serve as further guidance for future research. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9054791
- author
- Logeais, Christophe Guy LU and Ilieva, Marijana LU
- supervisor
- organization
- alternative title
- A case study of Stopanska Banka AD’s loan disbursement process
- course
- BUSN09 20211
- year
- 2021
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Digital Technology, Decision Making, Loan Process, Banking Industry
- language
- English
- id
- 9054791
- date added to LUP
- 2021-06-29 10:29:41
- date last changed
- 2021-06-29 10:29:41
@misc{9054791,
abstract = {{Organisations increasingly adopt digital technologies in order to assist and improve the efficiency of their decision-making processes. Industries, including banking, need to increasingly adapt to the world of digitalization. The amount of data that has to be processed in the banking industry is increasing exponentially, and digital technology represents valuable solutions to processing this data both efficiently and rapidly, and to making better decisions. Some authors emphasize the importance of digitalization for businesses to compete, to optimise their productivity, and increase profit. This study seeks to investigate the use of digital technology in decision-making processes in the banking industry, and to assess its benefits and challenges. The purpose of this study is to explore how digital technology is used in the decision-making process for loan disbursements at Stopanska Banka AD Skopje.
The findings of the study reveal that while employees at Stopanska Banka do not utilize highly advanced digital systems in the decision-making process, digital technology still plays a significant role in the loan disbursement process. Digital tools (such as software and databases) are used in the decision-making process for various purposes such as gathering, summarizing, and analyzing data, as well as to save time and improve communication. These various operations have shown to improve overall decision-making processes. However, some challenges also arise in regards to digital technology in the decision-making process at Stopanska Banka as a result of its slow technological development, its dependency on human expertise, and inefficiency where there is data missing. The paper contributes to the field of research regarding digital technology and its use in decision-making in the banking industry. By providing a case study of Stopanska Banka, this research presents a real life example of how digital technology is used in a bank’s decision-making process. This study also has practical implications, highlighting the benefits for businesses to implement such digital technology in their decision-making processes, and by presenting some challenges. It is hoped that this research will contribute to a deeper understanding of the topic and that it may serve as further guidance for future research.}},
author = {{Logeais, Christophe Guy and Ilieva, Marijana}},
language = {{eng}},
note = {{Student Paper}},
title = {{The use of digital technology in decision-making processes}},
year = {{2021}},
}