How Do Employees Make Sense Of The Communication Challenges In Their Engagement During The Pandemic?
(2021) SKOM12 20211Department of Strategic Communication
- Abstract (Swedish)
- The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and... (More)
- The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and transparent internal communication reduced the emotional ties between employees and organizations. However, passion and loyalty could be less related to the format of online communication but more relevant to the employees’ personal attributes. This study has put the employees’ voice into the limelight in contrast to the traditional managerial-centered approach. The study ends with recommendations with the conclusion of the role of internal communication in employees’ sensemaking of the challenges during the pandemic remote working. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9068155
- author
- Wang, Tiantian LU
- supervisor
- organization
- course
- SKOM12 20211
- year
- 2021
- type
- H2 - Master's Degree (Two Years)
- subject
- keywords
- Employee Engagement, Internal Communication Challenges, Pandemic, Remote Working, Sensemaking, Online Communication
- language
- English
- id
- 9068155
- date added to LUP
- 2022-08-08 10:55:37
- date last changed
- 2022-08-08 11:00:02
@misc{9068155, abstract = {{The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and transparent internal communication reduced the emotional ties between employees and organizations. However, passion and loyalty could be less related to the format of online communication but more relevant to the employees’ personal attributes. This study has put the employees’ voice into the limelight in contrast to the traditional managerial-centered approach. The study ends with recommendations with the conclusion of the role of internal communication in employees’ sensemaking of the challenges during the pandemic remote working.}}, author = {{Wang, Tiantian}}, language = {{eng}}, note = {{Student Paper}}, title = {{How Do Employees Make Sense Of The Communication Challenges In Their Engagement During The Pandemic?}}, year = {{2021}}, }