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How Do Employees Make Sense Of The Communication Challenges In Their Engagement During The Pandemic?

Wang, Tiantian LU (2021) SKOM12 20211
Department of Strategic Communication
Abstract (Swedish)
The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and... (More)
The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and transparent internal communication reduced the emotional ties between employees and organizations. However, passion and loyalty could be less related to the format of online communication but more relevant to the employees’ personal attributes. This study has put the employees’ voice into the limelight in contrast to the traditional managerial-centered approach. The study ends with recommendations with the conclusion of the role of internal communication in employees’ sensemaking of the challenges during the pandemic remote working. (Less)
Please use this url to cite or link to this publication:
author
Wang, Tiantian LU
supervisor
organization
course
SKOM12 20211
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Employee Engagement, Internal Communication Challenges, Pandemic, Remote Working, Sensemaking, Online Communication
language
English
id
9068155
date added to LUP
2022-08-08 10:55:37
date last changed
2022-08-08 11:00:02
@misc{9068155,
  abstract     = {{The pandemic forced organizations to adopt a remote working mode which changed people’s working locations and communication methods from face-to-face to online. This qualitative study has utilized an in-depth interview method to research on how the employees perceive the communication challenges and their engagement during the remote working in the pandemic from a theoretical lens of sensemaking. The interviewees work in Sweden and have presented different perceptions and engagement situations owing to various factors including the job-related personal attributes. In their sensemaking processes, the employees’ perspectives have been provided compared to the previous management-centered research showing that lack of efficient and transparent internal communication reduced the emotional ties between employees and organizations. However, passion and loyalty could be less related to the format of online communication but more relevant to the employees’ personal attributes. This study has put the employees’ voice into the limelight in contrast to the traditional managerial-centered approach. The study ends with recommendations with the conclusion of the role of internal communication in employees’ sensemaking of the challenges during the pandemic remote working.}},
  author       = {{Wang, Tiantian}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{How Do Employees Make Sense Of The Communication Challenges In Their Engagement During The Pandemic?}},
  year         = {{2021}},
}