”Vi blippar in och blippar ut” Hur digital tidsmätning formar hemtjänstpersonalens syn på sitt arbete
(2022) SOPA63 20212School of Social Work
- Abstract
- In recent years, mobile phones and GPS have become increasingly common tools for people working in elderly care. In the home care service, the mobile phone is now completely central to planning who will do what and when. The aim of the study was to investigate how home care staff shape their view of care work in the light of the mobile phones they use. The method chosen for this study was qualitive approach of five semi-structured interviews with home care staff from two municipalities. The interviews were conducted "eye-to-eye", at locations determined in consultation with the interviewees. The empirical findings were analyzed using Foucault's theory of governmentality and panopticon. This was used to interpret the staff's views on their... (More)
- In recent years, mobile phones and GPS have become increasingly common tools for people working in elderly care. In the home care service, the mobile phone is now completely central to planning who will do what and when. The aim of the study was to investigate how home care staff shape their view of care work in the light of the mobile phones they use. The method chosen for this study was qualitive approach of five semi-structured interviews with home care staff from two municipalities. The interviews were conducted "eye-to-eye", at locations determined in consultation with the interviewees. The empirical findings were analyzed using Foucault's theory of governmentality and panopticon. This was used to interpret the staff's views on their work and on mobile phones. The study shows that the staff´s views took on three different expressions. The first meant that the mobile phone was seen as something like a brain, whose instructions the staff could blindly adapt to. The second approach meant that the mobile phone was seen as a tool that could be helpful, but which could also be abandoned in cases where it was judged that the help needed to be performed differently or for a longer period of time. The third approach was about the mobile phone as a panopticon and the adjustments that were made based on the feeling of being constantly monitored. The results show that home care staff to a large extent look at care work in terms of punctual interventions, where difficult aspects of care, such as individual adaptation, respect and relationships, are overshadowed. "What is on the mobile phone" characterizes the view of what the care work consists of. The study shows that increased use of mobile phones can lead to a "depersonalization" where the staff's focus shifts from the person who needs help, to the help effort that is ticked off. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9077283
- author
- Winell Starmach, Magdalena LU
- supervisor
-
- Tove Harnett LU
- organization
- course
- SOPA63 20212
- year
- 2022
- type
- M2 - Bachelor Degree
- subject
- keywords
- Home care, elderly care, governance, control, technology, organization
- language
- Swedish
- id
- 9077283
- date added to LUP
- 2022-03-18 11:33:18
- date last changed
- 2022-03-18 11:33:18
@misc{9077283,
abstract = {{In recent years, mobile phones and GPS have become increasingly common tools for people working in elderly care. In the home care service, the mobile phone is now completely central to planning who will do what and when. The aim of the study was to investigate how home care staff shape their view of care work in the light of the mobile phones they use. The method chosen for this study was qualitive approach of five semi-structured interviews with home care staff from two municipalities. The interviews were conducted "eye-to-eye", at locations determined in consultation with the interviewees. The empirical findings were analyzed using Foucault's theory of governmentality and panopticon. This was used to interpret the staff's views on their work and on mobile phones. The study shows that the staff´s views took on three different expressions. The first meant that the mobile phone was seen as something like a brain, whose instructions the staff could blindly adapt to. The second approach meant that the mobile phone was seen as a tool that could be helpful, but which could also be abandoned in cases where it was judged that the help needed to be performed differently or for a longer period of time. The third approach was about the mobile phone as a panopticon and the adjustments that were made based on the feeling of being constantly monitored. The results show that home care staff to a large extent look at care work in terms of punctual interventions, where difficult aspects of care, such as individual adaptation, respect and relationships, are overshadowed. "What is on the mobile phone" characterizes the view of what the care work consists of. The study shows that increased use of mobile phones can lead to a "depersonalization" where the staff's focus shifts from the person who needs help, to the help effort that is ticked off.}},
author = {{Winell Starmach, Magdalena}},
language = {{swe}},
note = {{Student Paper}},
title = {{”Vi blippar in och blippar ut” Hur digital tidsmätning formar hemtjänstpersonalens syn på sitt arbete}},
year = {{2022}},
}