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Digital Video Consultation in Health Care - Challenges from a doctor's perspective

Maesel, Magda LU and Niklasson, David LU (2022) INFM10 20221
Department of Informatics
Abstract
Digitalization has meant changes in the way the Swedish healthcare sector operates. Nowadays, it is common to meet a doctor online. There are several studies examining patients' views on video consultations, but this study examines the challenges faced by doctors which leads to our research question: What are the challenges with digital video consultants from a doctor's perspective? The foundation of the research is based on a literature review and a qualitative research method, using semi-structured interviews. All doctors included in this paper have at least one year of experience with digital video consultations. Based on three different themes: Technical, Communication and Personal our results are that the technical aspect is the main... (More)
Digitalization has meant changes in the way the Swedish healthcare sector operates. Nowadays, it is common to meet a doctor online. There are several studies examining patients' views on video consultations, but this study examines the challenges faced by doctors which leads to our research question: What are the challenges with digital video consultants from a doctor's perspective? The foundation of the research is based on a literature review and a qualitative research method, using semi-structured interviews. All doctors included in this paper have at least one year of experience with digital video consultations. Based on three different themes: Technical, Communication and Personal our results are that the technical aspect is the main challenge. The conventional challenges historically in the field, such as audio and video lag, are replaced with features and interoperability. If the systems are not compatible with each other and there is a lack of features, it will negatively affect the doctors personally in terms of stress and inferior communication with their patients. (Less)
Please use this url to cite or link to this publication:
author
Maesel, Magda LU and Niklasson, David LU
supervisor
organization
course
INFM10 20221
year
type
H1 - Master's Degree (One Year)
subject
keywords
digital video consultation, telehealth, doctor’s challenges, digitalization, computer-mediated communication
report number
INF22-10
language
English
id
9092122
date added to LUP
2022-09-08 13:39:15
date last changed
2022-09-08 13:39:15
@misc{9092122,
  abstract     = {{Digitalization has meant changes in the way the Swedish healthcare sector operates. Nowadays, it is common to meet a doctor online. There are several studies examining patients' views on video consultations, but this study examines the challenges faced by doctors which leads to our research question: What are the challenges with digital video consultants from a doctor's perspective? The foundation of the research is based on a literature review and a qualitative research method, using semi-structured interviews. All doctors included in this paper have at least one year of experience with digital video consultations. Based on three different themes: Technical, Communication and Personal our results are that the technical aspect is the main challenge. The conventional challenges historically in the field, such as audio and video lag, are replaced with features and interoperability. If the systems are not compatible with each other and there is a lack of features, it will negatively affect the doctors personally in terms of stress and inferior communication with their patients.}},
  author       = {{Maesel, Magda and Niklasson, David}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Digital Video Consultation in Health Care - Challenges from a doctor's perspective}},
  year         = {{2022}},
}