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What Gets in the Way of Trusting AI Chatbots in the HR practice ?

Basavaraj Gourimath, Nikhil LU and Bhattacharya, Ananya LU (2025) BUSN49 20251
Department of Business Administration
Abstract
This study focuses on exploring the interplay of different trust types (cognitive, emotional and organizational) as HR professionals adopt and use AI chatbot to enhance their efficiency in their work. The aim is to understand their lived experience and interaction with AI chatbot and identify influencing factors and barriers in the early adoption that shapes human-AI trust within the organizational environment.

This research contributes to a much broader understanding on how emotional and organizational factors can act as a filter or barrier for cognitive trust in AI chatbot adoption within the HR department. Further revealing that recalcitrant distrust can significantly limit cognitive trust which impacts sustained integration of AI... (More)
This study focuses on exploring the interplay of different trust types (cognitive, emotional and organizational) as HR professionals adopt and use AI chatbot to enhance their efficiency in their work. The aim is to understand their lived experience and interaction with AI chatbot and identify influencing factors and barriers in the early adoption that shapes human-AI trust within the organizational environment.

This research contributes to a much broader understanding on how emotional and organizational factors can act as a filter or barrier for cognitive trust in AI chatbot adoption within the HR department. Further revealing that recalcitrant distrust can significantly limit cognitive trust which impacts sustained integration of AI chatbot in an organization. (Less)
Please use this url to cite or link to this publication:
author
Basavaraj Gourimath, Nikhil LU and Bhattacharya, Ananya LU
supervisor
organization
alternative title
How does trust is formulated while integrating AI chatbots within HR departments?
course
BUSN49 20251
year
type
H1 - Master's Degree (One Year)
subject
keywords
Trust, Initial Trust, Distrust, Artificial Intelligence, Human Resource Management, Cognitive Trust, Emotional Trust, Organisational Trust.
language
English
id
9192182
date added to LUP
2025-06-23 09:42:29
date last changed
2025-06-23 09:42:29
@misc{9192182,
  abstract     = {{This study focuses on exploring the interplay of different trust types (cognitive, emotional and organizational) as HR professionals adopt and use AI chatbot to enhance their efficiency in their work. The aim is to understand their lived experience and interaction with AI chatbot and identify influencing factors and barriers in the early adoption that shapes human-AI trust within the organizational environment.

This research contributes to a much broader understanding on how emotional and organizational factors can act as a filter or barrier for cognitive trust in AI chatbot adoption within the HR department. Further revealing that recalcitrant distrust can significantly limit cognitive trust which impacts sustained integration of AI chatbot in an organization.}},
  author       = {{Basavaraj Gourimath, Nikhil and Bhattacharya, Ananya}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{What Gets in the Way of Trusting AI Chatbots in the HR practice ?}},
  year         = {{2025}},
}