Skip to main content

LUP Student Papers

LUND UNIVERSITY LIBRARIES

The Potential Use of Autonomous Delivery Vehicles in Last Mile Delivery: A Diffusion of Innovations Approach with an IKEA Perspective

Özel, Ceren LU and Azad Shuvo, Md Shadman LU (2025) SMMM40 20251
Department of Service Studies
Abstract
This thesis explores the possible points of use for autonomous vehicles (AVs) in the last mile
delivery context. Motivated by the growing demand for efficient, scalable and customer centric
delivery solutions, this thesis identifies the pain points in last mile delivery and evaluates the AV
features required for application in the last mile delivery. It employs a qualitative approach and
incorporates semi-structured interviews and triangulation-based document analysis to uncover
operational challenges and opportunities for innovation. This study applies the Diffusion of
Innovations (DOI) Theory, which describes the process of how an innovation spreads over time,
to examine the potential adoption of AVs in urban logistics... (More)
This thesis explores the possible points of use for autonomous vehicles (AVs) in the last mile
delivery context. Motivated by the growing demand for efficient, scalable and customer centric
delivery solutions, this thesis identifies the pain points in last mile delivery and evaluates the AV
features required for application in the last mile delivery. It employs a qualitative approach and
incorporates semi-structured interviews and triangulation-based document analysis to uncover
operational challenges and opportunities for innovation. This study applies the Diffusion of
Innovations (DOI) Theory, which describes the process of how an innovation spreads over time,
to examine the potential adoption of AVs in urban logistics environments. The findings
demonstrate how the approach reveals key pain points and aligns AV features with stakeholders’
expectations. This points to significant potential for broader application in urban mobility and
logistics innovation. The study contributes to the evolving field of last mile deliveries by providing
both theoretical and practical use potential for integrating autonomous vehicle solutions. (Less)
Please use this url to cite or link to this publication:
author
Özel, Ceren LU and Azad Shuvo, Md Shadman LU
supervisor
organization
course
SMMM40 20251
year
type
H2 - Master's Degree (Two Years)
subject
keywords
last mile delivery, last mile delivery innovation, autonomous vehicles
language
English
id
9209252
date added to LUP
2025-08-04 11:25:33
date last changed
2025-08-04 11:25:33
@misc{9209252,
  abstract     = {{This thesis explores the possible points of use for autonomous vehicles (AVs) in the last mile
delivery context. Motivated by the growing demand for efficient, scalable and customer centric
delivery solutions, this thesis identifies the pain points in last mile delivery and evaluates the AV
features required for application in the last mile delivery. It employs a qualitative approach and
incorporates semi-structured interviews and triangulation-based document analysis to uncover
operational challenges and opportunities for innovation. This study applies the Diffusion of
Innovations (DOI) Theory, which describes the process of how an innovation spreads over time,
to examine the potential adoption of AVs in urban logistics environments. The findings
demonstrate how the approach reveals key pain points and aligns AV features with stakeholders’
expectations. This points to significant potential for broader application in urban mobility and
logistics innovation. The study contributes to the evolving field of last mile deliveries by providing
both theoretical and practical use potential for integrating autonomous vehicle solutions.}},
  author       = {{Özel, Ceren and Azad Shuvo, Md Shadman}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{The Potential Use of Autonomous Delivery Vehicles in Last Mile Delivery: A Diffusion of Innovations Approach with an IKEA Perspective}},
  year         = {{2025}},
}