Service transformation - managing a shift from business travel to virtual meetings
(2003) In Journal of Cleaner Production 11(8). p.859-872- Abstract
- It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/307194
- author
- Arnfalk, Peter LU and Kogg, Beatrice LU
- organization
- publishing date
- 2003
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- environmental management, business travel, teleconferencing, virtual meetings, Information and Communication Technology (ICT)
- in
- Journal of Cleaner Production
- volume
- 11
- issue
- 8
- pages
- 859 - 872
- publisher
- Elsevier
- external identifiers
-
- wos:000183869700006
- scopus:0038548211
- ISSN
- 0959-6526
- DOI
- 10.1016/S0959-6526(02)00158-0
- language
- English
- LU publication?
- yes
- id
- 989a85a2-aded-41e4-b7d9-3f9ba49de6ce (old id 307194)
- date added to LUP
- 2016-04-01 16:13:37
- date last changed
- 2022-01-28 18:12:14
@article{989a85a2-aded-41e4-b7d9-3f9ba49de6ce, abstract = {{It has been shown that the potential for environmental, and financial improvements through the increased substitution of inperson meetings by virtual communication is considerable. However, it has also been shown that this potential is not automatically realized by investing in the technology that can enable virtual meetings. This paper describes two case studies that explored the factors that influenced communication and meeting behavior. A number of drivers and barriers for virtual meetings are identified, and, in addition, measures are proposed to improve the utilization of virtual tools for business communication. (C) 2003 Elsevier Science Ltd. All rights reserved.}}, author = {{Arnfalk, Peter and Kogg, Beatrice}}, issn = {{0959-6526}}, keywords = {{environmental management; business travel; teleconferencing; virtual meetings; Information and Communication Technology (ICT)}}, language = {{eng}}, number = {{8}}, pages = {{859--872}}, publisher = {{Elsevier}}, series = {{Journal of Cleaner Production}}, title = {{Service transformation - managing a shift from business travel to virtual meetings}}, url = {{http://dx.doi.org/10.1016/S0959-6526(02)00158-0}}, doi = {{10.1016/S0959-6526(02)00158-0}}, volume = {{11}}, year = {{2003}}, }