Errors in organizations: Opportunities for crisis management
Heide, Mats LU
and Simonsson, Charlotte
LU
(2013)
The Conference on Corporate Communication 2013
- Abstract
- In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis... (More)
- In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis management as a research field and practice can develop by focusing errors, which recently has received increased interest among researchers (e.g. Christianson, Farkas, Sutcliffe, & Weick, 2009; Goodman et al., 2011; Hunter, Tate, Dzieweczynski, & Bedell-Avers, 2011; Sutcliffe, 2011). (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/3459434
- author
- Heide, Mats
LU
and Simonsson, Charlotte
LU
- organization
- publishing date
- 2013
- type
- Contribution to conference
- publication status
- published
- subject
- keywords
- crisis management, organizational errors, informal communication, co-workership, leadership
- conference name
- The Conference on Corporate Communication 2013
- conference dates
- 2013-06-04 - 2013-06-07
- project
- Internal crisis communication
- language
- English
- LU publication?
- yes
- id
- 5c5d0cc8-2e0b-4341-886a-5dd2c8625c5a (old id 3459434)
- date added to LUP
- 2016-04-04 13:28:46
- date last changed
- 2019-03-08 03:07:14
@misc{5c5d0cc8-2e0b-4341-886a-5dd2c8625c5a,
abstract = {{In the traditional crisis management literature organizational errors are seen as something entirely negative, even though error-free organizations should be considered as a chimera (Clarke, 1999). At-tention to errors is an important characteristic of so called high reliability organizations (HRO). These organizations have a safety culture that function proactively and errors are understood as vital sources for resilience, learning and improvement. The aim of this paper is to discuss the role and importance of informal communication, co-workership and leadership for the error reporting system and safety cul-ture at a university hospital. The paper is based on interviews with managers, nurses and physicians. We will also suggest how crisis management as a research field and practice can develop by focusing errors, which recently has received increased interest among researchers (e.g. Christianson, Farkas, Sutcliffe, & Weick, 2009; Goodman et al., 2011; Hunter, Tate, Dzieweczynski, & Bedell-Avers, 2011; Sutcliffe, 2011).}},
author = {{Heide, Mats and Simonsson, Charlotte}},
keywords = {{crisis management; organizational errors; informal communication; co-workership; leadership}},
language = {{eng}},
title = {{Errors in organizations: Opportunities for crisis management}},
year = {{2013}},
}