Standardiserad interaktion - en utmaning i socialt arbete
(2014) In Socialvetenskaplig tidskrift 21(1). p.4-23- Abstract
- Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized... (More)
- Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized instruments change the status of the narrative and the interac- tion becomes digitized. Inspired by eth-
nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation.
In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/4748602
- author
- Martinell Barfoed, Elizabeth LU
- organization
- publishing date
- 2014
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Social sciences, Socialt arbete
- in
- Socialvetenskaplig tidskrift
- volume
- 21
- issue
- 1
- pages
- 4 - 23
- publisher
- Forsa
- ISSN
- 1104-1420
- project
- Documents, forms and paperwork – expanding documenting practices in health care and social service
- language
- Swedish
- LU publication?
- yes
- additional info
- Projekt: Manualbaserade metoder i utbildning och praktik. Medsökande: Katarina Jacobsson
- id
- 4a3d3e9c-8f22-425e-bef9-f7319b652f42 (old id 4748602)
- alternative location
- http://svt.forsa.nu/Documents/Forsa/Documents/Socialvetenskaplig%20tidskrift/Artiklar/2014/Standardiserad%20interaktion%20-%20en%20utmaning%20f%C3%B6r%20socialt%20arbete%20Av%20Elizabeth%20Martinell%20Barfoed.pdf
- date added to LUP
- 2016-04-01 14:58:48
- date last changed
- 2018-11-21 20:32:10
@article{4a3d3e9c-8f22-425e-bef9-f7319b652f42,
abstract = {{Standardized assessment instruments have been introduced in social work with the aim of measuring outcome effects and raising quality. One example, the ASI (Addiction Severity Index), is a standardi- zed questionnaire which can be regarded as a success story in Sweden and around the globe. The questionnaire, originally created by quantitative researchers and focusing on Vietnam Veterans in volun- tary care in the USA, is now widely used in Swedish social work. A different target group is identified (clients in need of social services) and different users (social workers). The results show that the pre- fabricated questions in the questionnaire restrict the institutional interaction. In social work the narrative is important. Standardized instruments change the status of the narrative and the interac- tion becomes digitized. Inspired by eth-<br/><br>
nomethodology and discourse analysis, the study shows that clients applying for welfare benefits or subject to pre-trial investigation at the probation office are expected to participate. The standardized interaction has special characteristics: The conversation is highly reduced to yes-no answers, leaving little or almost no space for narratives. The questionnaire changes the professional conversation and leaves the professional and the client in a new interactional situation.<br/><br>
In a profession where discretion has been highly valued and the professional conversation to a large extent has been shaped situationally, standardized inte- raction challenges the professional-client relationship. In the article certain techni- ques for handling the questionnaire are discerned.}},
author = {{Martinell Barfoed, Elizabeth}},
issn = {{1104-1420}},
keywords = {{Social sciences; Socialt arbete}},
language = {{swe}},
number = {{1}},
pages = {{4--23}},
publisher = {{Forsa}},
series = {{Socialvetenskaplig tidskrift}},
title = {{Standardiserad interaktion - en utmaning i socialt arbete}},
url = {{https://lup.lub.lu.se/search/files/4281898/4857899.pdf}},
volume = {{21}},
year = {{2014}},
}