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Management of Information Systems Outsourcing: Challenges and Lessons Learned

Bergkvist, Linda and Johansson, Björn LU (2011) Americas Conference on Information Systems AMCIS 2011 In [Host publication title missing]
Abstract
To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out.This research contributes to the knowledge base on management of IS outsourcing by addressing management of ISoutsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activityoutsourced, IS development versus IS maintenance and operation, and relationship composition. From the cases lessonslearnt are identified which with support from IS outsourcing literature are proposed as propositions for management of ISoutsourcing. It can be concluded that if the propositions, related to negotiation, communication and way of working, areadopted in an early stage they could... (More)
To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out.This research contributes to the knowledge base on management of IS outsourcing by addressing management of ISoutsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activityoutsourced, IS development versus IS maintenance and operation, and relationship composition. From the cases lessonslearnt are identified which with support from IS outsourcing literature are proposed as propositions for management of ISoutsourcing. It can be concluded that if the propositions, related to negotiation, communication and way of working, areadopted in an early stage they could contribute to successful IS outsourcing relationships. Another conclusion is that the ISoutsourcing management approach should not differ between type of IS activity outsourced, but rather reflect the nature ofthe IS activity; if it is a simple or complex activity. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
[Host publication title missing]
pages
11 pages
publisher
Association for Information Systems
conference name
Americas Conference on Information Systems AMCIS 2011
language
English
LU publication?
yes
id
df3ac2ad-9cfb-47a7-9c73-c69e4afccbf0 (old id 2167626)
alternative location
http://aisel.aisnet.org/amcis2011_submissions/321
date added to LUP
2011-09-29 10:04:03
date last changed
2016-04-16 08:16:48
@misc{df3ac2ad-9cfb-47a7-9c73-c69e4afccbf0,
  abstract     = {To be successful in Information Systems (IS) outsourcing the necessity of better management practices has been pointed out.This research contributes to the knowledge base on management of IS outsourcing by addressing management of ISoutsourcing relationships. The research describes two cases of IS outsourcing relationships that differ in type of activityoutsourced, IS development versus IS maintenance and operation, and relationship composition. From the cases lessonslearnt are identified which with support from IS outsourcing literature are proposed as propositions for management of ISoutsourcing. It can be concluded that if the propositions, related to negotiation, communication and way of working, areadopted in an early stage they could contribute to successful IS outsourcing relationships. Another conclusion is that the ISoutsourcing management approach should not differ between type of IS activity outsourced, but rather reflect the nature ofthe IS activity; if it is a simple or complex activity.},
  author       = {Bergkvist, Linda and Johansson, Björn},
  language     = {eng},
  pages        = {11},
  publisher    = {ARRAY(0xcdb8cd0)},
  series       = {[Host publication title missing]},
  title        = {Management of Information Systems Outsourcing: Challenges and Lessons Learned},
  year         = {2011},
}