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Knowledge Management: an Open Systems Approach

Welch, Christine; Bednar, Peter LU and Milner, Christopher (2011) ItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS, In Information Systems: a crossroads for Organization, Management, Accounting and Engineering
Abstract
Nowadays, organizations pursue their aims in a context of distributed collaboration, creating a need not only for supporting ICT systems, but for a hu-man-centred focus in which individual and group sense-making and learning are supported by appropriate toolsets. We argue that development of such toolsets re-quires an open systems approach. This paper discusses one example: non-competitive benchmarking (NCB), as a vehicle for knowledge transfer, leading to process improvement and potential for enhanced organizational performance. We use this example to explore ways in which engaged actors may be supported to create and share their contextually-dependent tacit knowledge. The foundation of open systems approaches is discussed, showing how... (More)
Nowadays, organizations pursue their aims in a context of distributed collaboration, creating a need not only for supporting ICT systems, but for a hu-man-centred focus in which individual and group sense-making and learning are supported by appropriate toolsets. We argue that development of such toolsets re-quires an open systems approach. This paper discusses one example: non-competitive benchmarking (NCB), as a vehicle for knowledge transfer, leading to process improvement and potential for enhanced organizational performance. We use this example to explore ways in which engaged actors may be supported to create and share their contextually-dependent tacit knowledge. The foundation of open systems approaches is discussed, showing how socio-technical approaches continue to have relevance today. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Open systems approaches, socio-technical systems, non-competitive benchmarking, knowledge management practice.
in
Information Systems: a crossroads for Organization, Management, Accounting and Engineering
editor
D'Atri, Alessandro; Te'eni, Dov and De Marco, Marco
pages
8 pages
publisher
ItAIS
conference name
ItAIS 2011. Proceedings of 8th Conference of the Italian Chapter of AIS,
ISBN
978-88-6105-063-1
language
English
LU publication?
yes
id
19f63a24-e0c1-4740-8db8-36550d0af707 (old id 4318030)
alternative location
http://www.cersi.it/itais2011/pdf/75.pdf
date added to LUP
2014-02-24 10:26:23
date last changed
2016-04-16 09:48:52
@misc{19f63a24-e0c1-4740-8db8-36550d0af707,
  abstract     = {Nowadays, organizations pursue their aims in a context of distributed collaboration, creating a need not only for supporting ICT systems, but for a hu-man-centred focus in which individual and group sense-making and learning are supported by appropriate toolsets. We argue that development of such toolsets re-quires an open systems approach. This paper discusses one example: non-competitive benchmarking (NCB), as a vehicle for knowledge transfer, leading to process improvement and potential for enhanced organizational performance. We use this example to explore ways in which engaged actors may be supported to create and share their contextually-dependent tacit knowledge. The foundation of open systems approaches is discussed, showing how socio-technical approaches continue to have relevance today.},
  author       = {Welch, Christine and Bednar, Peter and Milner, Christopher},
  editor       = {D'Atri, Alessandro and Te'eni, Dov and De Marco, Marco},
  isbn         = {978-88-6105-063-1},
  keyword      = {Open systems approaches,socio-technical systems,non-competitive benchmarking,knowledge management practice.},
  language     = {eng},
  pages        = {8},
  publisher    = {ARRAY(0xb8e84f8)},
  series       = {Information Systems: a crossroads for Organization, Management, Accounting and Engineering},
  title        = {Knowledge Management: an Open Systems Approach},
  year         = {2011},
}